Receptionist Hanover Terrace

Join our Caring Family as a Front Desk Receptionist!

Are you a passionate and dedicated person looking to make a real difference in the lives of residents? Hanover Terrace invites you to become a vital part of our family-owned skilled nursing facilities, where your skills and compassion will SHINE!

Hanover Terrace is under NEW OWNERSHIP

We are offering impressive competitive rates and immediate access to insurance benefits on your first day. Enjoy the peace of mind that comes from our employee assistance program designed to support you both personally and professionally.

BENEFITS

• Paid Bi-weekly

• Health Insurance (Medical, Dental, Vision)

• Employee Sponsored Life Insurance

• 401k

• Vacation, Holiday and Sick Pay

• Various Discount Programs (Verizon, Sprint, AT&T, Club Memberships, etc.)

• EAP (Employee Assistance Program)

At our facilities, we pride ourselves on delivering the highest standards of personal care, while fostering a collaborative and innovative environment. As an front desk receptionist, you will play a key role in providing exceptional long-term care, sub-acute care, and memory care. Your strong skills and commitment to resident-centered care will help us meet the evolving needs of those we serve.

If you are ready to join a compassionate team that values your contributions and growth, we want to hear from you!

RESPONSIBILITIES

Including, but not limited to:

• Responsible for greeting visitors and guests to our facility, including maintaining the Visitor's Log and checking in vendors or other service providers.

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.

• Answer telephone, determine nature of call and direct caller to appropriate individual or department.

• Receive requests from within the facility and locate personnel through the paging system.

• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.

• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)

• Greet visitors. Direct to the appropriate office and/or resident room.

• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.

• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)

• Receive, sort, and distribute mail as directed.

• Excellent communication skills and the ability to multi-task in a fast-paced healthcare environment is required. Knowledge of Microsoft Office and prior experience with Scheduling Software is required.

• The ideal candidate will also have previous organizational experience.

• Specific experience with Excel, On Shift, and Expense Watch is also a plus.

• All other duties as assigned.

Skills

• High school diploma or equivalent

• Previous experience in long-term care or other healthcare settings is a plus.

• Detailed oriented with excellent follow-up skills.

• Ability to multi-task and work in a fast-paced environment.

• Excellent interpersonal skills.

• Knowledge of office technology

• Comfortability with Microsoft Office.

• Ability to learn new software programs.

• Previous experience in a skilled nursing facility.

• Must be capable of maintaining regular attendance

• Good verbal and written communication skills

• Must be able to maintain confidentiality regarding employee, resident and company

• proprietary information

• Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

• Must possess computer skills of the type and at a level necessary to accomplish the job.

We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other status protected under applicable law.

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