DIVISION DIRECTOR OF IT TECHNICAL OPERATIONS

Hanover County Information Technology is seeking an experienced technology leader to serve as Division Director of Technical Operations. This role provides leadership for the County’s core technology infrastructure, including networks, servers, cloud platforms, endpoint systems, and service delivery operations. The Division Director works closely with Program Managers and technical staff to ensure reliable, secure, and scalable technology services while guiding modernization initiatives across the County. If you enjoy leading highly skilled technical teams, solving complex infrastructure challenges, and building resilient technology environments that support critical public services, this role offers an opportunity to shape the future of County technology operations.

General Description: This is an executive-level professional position within the Information Technology Department. The incumbent leads a major division of the Department and performs complex managerial and technical oversight functions to ensure the effective delivery of enterprise technology services. The Division Director provides leadership, operational direction, and strategic alignment within the assigned area of responsibility. The position ensures divisional objectives support the County’s broader technology strategy, governance framework, and organizational goals.

Organization: The IT Division Director reports to either the Director of Information Technology or the Deputy Director of Information Technology, depending on divisional assignment. The incumbent supervises multiple teams and professional staff within the assigned division.

Essential Functions (All Assignments):

• Leads divisional operational and strategic planning in alignment with the County’s IT Strategic Plan.
• Develops and manages divisional budgets, including forecasting technology resource requirements.
• Supervises, evaluates, and develops assigned staff, including recruitment, performance management, and disciplinary actions as required.
• Oversees divisional project execution and resource allocation in coordination with the Project Management Office (PMO).
• Participates in enterprise IT governance processes, including project intake, prioritization, and portfolio oversight.
• Establishes and maintains strong working relationships with department heads, County leadership, vendors, and external partners.
• Ensures compliance with applicable federal, state, and local regulations, as well as County policies and technology standards.
• Provides regular status reporting on divisional initiatives, risks, resource needs, and performance metrics.
• Supports modernization efforts, continuous improvement initiatives, and cross-divisional collaboration.
• Performs related duties as assigned.

Division Specific Essential Functions:

Technical Operations Division - The Technical Operations Division Director is responsible for the County’s enterprise infrastructure and operational technology environment, as well as end-user support and customer service.

• Oversees enterprise network services, servers, storage, cloud platforms, and endpoint management.
• Ensures system availability, reliability, performance, and uptime targets are achieved.
• Leads infrastructure modernization initiatives, including cloud adoption, enterprise platform deployment, lifecycle planning, and capacity management.
• Oversees end-user services, including help desk and technical support operations.
• Establishes and maintains enterprise infrastructure architecture standards and common deployment practices.
• Directs disaster recovery and business continuity technical implementation.
• Coordinates with the Applications Division to ensure infrastructure scalability and operational readiness for current and planned systems.
• Oversees administration, licensing coordination, and contract management for the Microsoft 365 enterprise platform.
• Coordinates with County Facilities during building projects and renovations to ensure alignment with industry best practices for structured cabling, telecommunications rooms, power, cooling, and core technology requirements.
• Oversees County data center operations, including design, lifecycle management, environmental controls, power distribution, and emergency generator integration.
• Oversees the County Audio-Visual (A/V) Program, including system design, vendor management, equipment lifecycle planning, and operational support for designated facilities.
• Manages infrastructure-related vendor contracts and procurement processes.
• Oversees system health monitoring, logging, automation, and performance optimization tools.
• Coordinates with the Cybersecurity Division to implement and maintain required security controls and remediation activities.

Working Conditions:

• Hazards
• None Known
• Environment
• Office
• Physical Effort 
• Minimal
• FLSA 
• Exempt
• No Compensatory Leave Accrual

Knowledge, Skills and Abilities: 

• Comprehensive knowledge of information systems principles, enterprise technology best practices, and modern governance frameworks.
• Demonstrated leadership ability to manage complex technical and professional teams.
• Ability to lead multiple initiatives simultaneously in a high-pressure environment.
• Strong analytical, evaluative, and problem-solving capabilities.
• Exceptional communication skills, including the ability to present technical information in business-friendly language.
• Strong stakeholder engagement and relationship management skills.
• Ability to establish and maintain effective working relationships with County officials, department heads, end-users, and vendors.

Education, Experience and Training:

Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, Business Administration, or related field required. Six (6) or more years of demonstrated leadership experience in a relevant technology discipline required. Relevant professional certifications may be required or preferred depending on divisional assignment (e.g., infrastructure, cybersecurity, governance). Public sector experience strongly preferred – OR – Any equivalent combination of education, experience, and/or training sufficient to demonstrate the required knowledge, skills, and abilities is acceptable.

Special Conditions:

• Criminal Records Check, including fingerprinting
• Must obtain valid Driver's License within 30 days of employment to be eligible to operate a county vehicle 
• Twelve-month probationary period
• Work beyond normal work schedule may be required