Benefit Programs Supervisor

Hanover County Department of Social Services is seeking a highly skilled and experienced leader to join ourteam. 

Learn more about our team here..    https://youtu.be/M6LN0u1pB9Q 

General Description: This is an administrative position. This position supervises Benefit Programs Specialists who determine eligibility for government assistance programs and Customer Service Agents who provide clerical support to the unit. Employees train, lead, and develop staff. Employees monitor case management services.

Organization: The Benefit Programs Supervisor reports to the Benefit Programs Manager or Director and supervises Benefit Programs Specialists and Customer Service Agents.

Essential Functions:

· Provides administrative and programmatic supervision to staff,           performing human resource functions and preparing necessary paperwork; 

· Reviews case management plans to include quality assurance of case  management services;

· Develops written guidelines for delivery of case management services;

· Coordinates and monitors activities of staff, especially to ensure  compliance with State and Federal rules and guidelines;· Provides technical assistance to staff regarding eligibility programs   policies and procedures.

· Holds individual and group conferences to review cases and problems;

· Reviews case records and evaluates performance of staff members and  recommends indicated action;

· Recommends hiring, disciplinary actions, transfer, promotion, and  termination of personnel within the limits of appropriate statutes,

  rules and regulations and policies, developing performance standards  and preparing corrective action plans;

· Represents staff needs to senior management team;

· Prepares and implements internal operating policies and procedures;

· Interprets regulation, policy and other program information changes to  staff; trains new employees in areas such as agency policy, department

  procedures and agency or government regulations;

· Determines staffing needs and makes recommendations to management;

· Maintains records and prepares regular and special reports;

· Participates in developing and implementing agency administrative policy;

· Makes decisions on controversial cases or presents them for higher level  action;

· Authorizes emergency assistance for applicants/recipients;

· Serves in a liaison capacity to other agencies and groups;

· Monitors program expenditures;

· Provides input into the Department’s budget process.

· Meets with community groups to discuss programs and resources and  develops/maintains cooperative relationships with public and private     entities;

· Assigns caseloads to staff; and

· May act for the Director of Social Services as designated.

· Performs related work as assigned.

Working Conditions:

A. Hazards

· Customers – May interact with difficult customers.

B. Environment

· Office

C. Physical Effort

· Policy Manual – Must be able to lift up to fifteen (15) pounds.

D. Exempt

Knowledge, Skills and Abilities: Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques; working knowledge of computer systems and standard office software to include the State Department of Social Services human services systems; skill in operating a personal computer and the associated office and agency software. Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations;

develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Education, Experience and Training: High school diploma or equivalent required (bachelor’s degree preferred) with at least two (2) years’ related experience, supervisory experience and/or training preferred – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.

Special Conditions:

·

• Criminal Records Check, including fingerprinting
• Valid Commonwealth of Virginia Driver's License
• Work beyond normal work schedule
• CPS (Child Protective Services) Check
• Twelve-month probationary period
• Mandatory Participant in the Citizen Emergency Response On-call Plan

Revision Date: August 2022

Salary : $67,160 - $89,326