Case Manager (CD)

Hanover County Community Services Board (HCCSB) is seeking a compassionate and flexible Case Manager to join our dynamic and dedicated team. This unique position plays a critical role in supporting individuals with serious mental illness (SMI) across a variety of service areas within the agency. The Case Manager will primarily assist individuals discharged from state psychiatric facilities by coordinating care and facilitating smooth transitions back into the community. In addition, the position will provide support across other case management teams as needed, offering services to individuals living with serious mental illness.

This is an excellent opportunity for a case manager who thrives in a diverse environment and is passionate about helping individuals navigate complex systems of care.

General Description: This is a professional position that is responsible for providing case management services for children and adults receiving behavioral health services (to include mental health and/or substance use disorder).    The incumbent performs complex tasks to determine, plan and manage services. 
  
Organization:   The Case Manager position is part of Hanover County's Career Development Program (CD).  The Case Manager Ladder has three (3) levels: Case Manager I, II, and III.  The Case Manager reports to either a Clinical Supervisor or Program Coordinator and supervises no staff.
  
Essential Functions:

• Assesses individual and family needs in order to determine level of care needed and service gaps.
• Develops written case histories and individual service plans 
• Coordinates, prepares and submits individual service plans for funding for DMAS approval.
• Monitors individual’s changing behavioral health needs, including health status, and coordinates services accordingly.
• Provides behavioral health support to individuals and families.
• Identifies resources to meet needs in housing, transportation, residential and other major service voids.
• Provide crisis intervention and referral to emergency services, or other crisis community resources, as indicated
• Links individuals to essential services and resources as clinically indicated.
• Enhances community integration through increasing individual’s community access and involvement.
• Maintains accurate records in accordance with local and State guidelines.
• Performs related work as assigned.

 Working Conditions:
A. Hazards

• Customers – May have contact with difficult families and children.
• Conditions -- May be exposed to places that are considered unsafe or unsanitary, often independently.

B. Environment

• Office
• Field

C. Physical Effort

• Minimal
• See Special Conditions 

D. Non-Exempt
               
Knowledge, Skills and Abilities: Requires extensive knowledge of Medicaid and Department of Behavioral Health and Developmental Services policies and regulatory guidelines.  Must be familiar with methods and theories of evaluation for mental illness, developmental disabilities and substance use disorders, implementation of service plans, and prevention/early intervention theories and concepts. Must be able to communicate effectively, both orally and in writing.  Must be able to work and make judgments independently, as well as function as part of a team.  
  
Education, Experience and Training:  Bachelor's degree required in a related field (master's degree preferred) with at least one (1) year of related work experience – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Must meet the eligibility requirements for and/or be registered as Qualified Mental Health Professional (QMHP).
  
Special Conditions:

• Criminal Records Check, including fingerprinting
• Valid Commonwealth of Virginia Driver's License
• TB test (within 30 days of employment)
• CPS (Child Protective Services) Check
• Twelve-month probationary period
• Work beyond normal work schedule, including on-call as needed for ACT Case Managers
• Must be able to successfully pass CPR/First Aide training as well as behavior management as required by regulation, including but not limited to Title 12 of the Virginia Administrative Code. This training process includes a hands-on, in-person demonstration of first aid and CPR competency, for successful completion. This demonstration requires bending, lifting, and completing activities on the floor. 

Salary : $48,679 - $56,779