Food and Beverage Manager

Hanover Country Club, Abbottstown PA

Food & Beverage Manager

Related Titles: Food & Beverage Director/Manager, Banquets & Events Manager; Catering Director

Reports to: General Manager

Supervises: Executive Chef, Front of House Manager, Pool Supervisor, Event Coordinator, Snack Shack & Pool Snack Bar

Classification: Exempt

Education and/or Experience

• Four-year college or university degree in Hospitality Management, Hotel Restaurant Tourism or Culinary Arts.
• Five years or more as a Food and Beverage manager with extensive experience with banquet and event management.
• Extensive knowledge of the private club industry’s food and beverage operations.

Job Knowledge, Core Competencies and Expectations

• To absorb and embody the culture of Hanover Country Club, engaging with members, employees and vendors, creating a teamwork environment.
• Promote the club’s dining facilities for private banquets, business and social meetings and other member related activities.
• Experience and understanding of computer software programs, such as Microsoft Suite, Canva, Google and Clubessential.
• Strong interpersonal and organizational skills
• Polished, professional appearance and presentation.
• Manage stress and time, flexible schedule including evenings, weekends and holidays to support event needs.
• Develop and train employee teams.
• Effectively communicates through all department levels and throughout the club.
• Knowledge of wine, fine dining and banquet service.
• Knowledge of and ability to perform during emergency situations.

Job Summary (Essential Functions)

Responsible for creating and executing a seamless, high-quality food and beverage experience within the clubhouse-with a special emphasis on banquets and events. This role oversees day-to-day clubhouse operations, leads and develops staff and works closely with members and external clients to plan, coordinated and deliver memorable events. Plans, implements and monitors departmental budgets. Applies relevant marketing principles to assure that the wants and needs of club members and guests are consistently exceeded.

Job Tasks/Duties

• Oversee daily clubhouse functions including food service, member dining and clubhouse maintenance.
• Ensure all members and guests receive exceptional service in alignment with club standards and brand values.
• Greets members and guests by their name and oversees member & guest service.
• Promotes, advertises and markets the club’s social event facilities and capabilities to all members.
• Serve as primary point of contact for all banquet and event inquiries-from initial proposal through execution and post-event follow-up.
• Interacts with the community attending civic organizational meetings (ie. Chamber of Commerce.)
• Callaborate with members to develop event concepts, menus and details.
• Coordinate logistics including room setups, audiovisual requirements, staffing levels and vendor deliveries.
• Creates and distributes all in-house banquet event orders (BEOs), floor plans and set-ups to guide staff and ensure accuracy.
• Checks function sheets against actual room setup; oversees personnel scheduling for special functions and help supervise F&B service personnel, serving as MOD.
• Works with the Executive Chef to determine selling prices, menus and other details for catered events; oversees the development of contracts; assures that pre-planned banquet menu offerings are current and reflect general member interests.
• Transmits necessary information to and coordinates event planning with production, serving and housekeeping staff; arranges for printing of menus, procuring of decorations, entertainment and other special requests, etc.
• Inspects finished arrangements; be present to oversee the actual greeting, service and execution of event.
• Provides follow-up with members & clients, evaluating their satisfaction after the event, providing appreciation.
• Analyze event profitability with P&L reports and produce statistical reports for senior management.
• Maintains past and potential client files; schedules calls or visits to assess ongoing needs of prospective clients for catering services.
• Maintains current year client/event files, creating estimates and manages banquet billing, including deposits for prompt payment for all events.
• Assists General Manager in preparing annual budgets and provides input for Capital Budget requests; reviews financial reports and takes corrective actions as appropriate to help assure that budget goals are met.
• Obtains necessary permits for special events and functions.
• Ensures the security of club’s members and guests’ valuables. Properly closes and secures the Clubhouse and storage areas.
• Ensures that adequate cash procedures are followed and that documentation is reported in an accurate and timely manner.
• Maintains appearance, upkeep and cleanliness of all food & beverage equipment and facilities.
• Maintain inventories for China, Glass & Silver. Oversee Food & Liquor inventories are performed accurately.
• Ensures that proper housekeeping and energy conservation procedures are always followed.
• Ensures that effective orientation and training for new staff are planned and implemented.
• Plans professional development and training activities for subordinate staff. Mentor and guide staff as needed.
• Performs annual employee evaluation and provides budgetary compensation increases to the General Manager. Document and disciplines staff when appropriate, provide a safe, fair working environment.
• Participates as an ad hoc member in all House Committee and Entertainment Committee meetings.
• Attends staff and management meetings to review events, policies and procedures.
• Continually develop quality and image of club Food & Beverage outlets. Utilize a “plus it by one” mentality, continually improving the food service quality in all outlets.
• Meets with other department managers to plan food and beverage aspects of special events organized by the staff members and Committees. Develops innovative ways to stimulate member activities and participation at club events.
• Maintains preferred vendor lists to provide members/guests for their events.
• Updates weekly function information for all affected staff.
• Serves as liaison between kitchen, service and management staff.
• Maintains club’s master calendar and function book.
• Performs special projects as assigned by Club Management.

Licenses and Special Requirements

• Food safety certification.
• RAMP Manager Alcoholic beverage certification.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $60,000 - $80,000