Account Manager

Job description:

Hanna Instruments, a world-wide leader and manufacturer of Scientific Instrumentation, is seeking a full-time Territory Sales Representative/Account Manager to travel and manage customers in Illinois, Michigan and Indiana. The Account Manager will be responsible for , building long-term relationships with accounts and maximizing sales opportunities within them by visiting customer sites and maintaining regular contact. A successful Account Manager would possess strong communication, problem solving, and a high level of customer service skills.

Job Responsibilities of an Account Manager:

• Work with the Regional Sales Manager to help achieve the overall targets for each segment in your territory as well as establish individual target account sales goals.
• Developing a solid partnership between major key clients and Hanna Instruments.
• Develop trusting relationships with target account customers to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Reguarly travel on-site to new and exisiting customers to expand business opportunities and develop future cadence with customers.
• Coordinating pre-sales and post-sales follow-up.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal stakeholders using territory and target account metrics.
• Developing a complete understanding of customer needs.
• Anticipating target account changes and improvements and respond accordingly.
• Follow up on sales leads generated from trade shows, marketing campaigns, website and other sources.
• Attend trade shows and assist in the selection and preparation of samples and promotional materials.
• Manage communications between key clients and internal teams.
• Strategic planning to improve customer results.
• Work with Applications, Sales team, Marketing, logistics, managers, Accounting to ensure the highest quality of materials are being produced and all customers’ needs met.
• Collaborate with the inside sales team for hand over when new accounts are qualified as leads.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, and stakeholders.

Job Requirements and Skills of an Account Manager:

• Bachelor’s Degree in chemistry/biology or related work experience preferred.
• Four to five years' previous experience in sales and providing solutions based on customer needs.
• Proven work experience in sales, management, key account management, or relevant experience
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills
• Exceptional customer service skills.
• Able to multitask, prioritize, and manage time efficiently.
• Goal-oriented, organized team player
• Must possess intermediate computer experience and experience with CRM software and Microsoft Office Suite.
• Strong negotiation skills, with ability follow-through with customer
• Proven results of delivering client solutions and meeting sales goals.
• Up to 40% travel required within assigned territory & trade shows.

The people here at Hanna create testing solutions that help improve everything from the taste of your local microbrew to the safety of the water from your tap. With operations in 34 countries, Hanna is working to solve some of the world’s biggest problems by making scientific testing more accessible, easy and accurate. Working for Hanna is an opportunity to be a part of the solution in making a better world.

We offer a competitive salary and a comprehensive benefits package.