What are the responsibilities and job description for the Customer Success Specialist position at General Manager?
Customer Success Specialist
Location: Algonquin, IL
Salary: $50,000- $55,000
We are a growing coffee manufacturing and distribution company producing coffee machines for a local chain enjoyed by our customers for over 20 years. As we continue to expand, we are looking for a detail-oriented and motivated Customer Success Specialist to join our team in Algonquin, IL.
This role is ideal for someone who is a new graduate and looking to get experience or someone who is experienced in customer service.
Our benefits include generous paid time off, comprehensive health, dental, and vision coverage, and a 401(k) match.
What You’ll Do:
- Respond to customer inquiries across multiple channels regarding accounts, products, orders, and general service needs
- Build and maintain strong customer relationships by providing timely, professional, and solution-focused support
- Partner with internal teams (production, logistics, warehouse, and sales) to ensure customer needs are met efficiently
- Schedule product shipments in alignment with production batch releases and manage adjustments based on shipment timing changes or customer-requested modifications
- Monitor account activity and proactively identify potential issues, trends, or service gaps
- Support onboarding of new customers, ensuring accurate setup of account information and expectations
- Maintain and update customer records, communication history, and account notes within internal systems
- Assist with reporting, customer insights, and tracking key account metrics as needed
Qualifications:
- Bachelor's degree in a business-related field
- 1 years in customer service role or new graduate ready to learn
- Strong math skills and attention to detail
- Proficiency in Microsoft Office Suite
Corporate Resources, on behalf of our client located in Algonquin, IL is hiring for a full-time, permanent Customer Success Specialist.
Salary : $50,000 - $55,000