AUTOMOTIVE SERVICE ADVISOR INFINITI WILMINGTON

Job Posting Title

AUTOMOTIVE CAR DEALERSHIP SERVICE ADVISOR

Job Description

Join Our Team as an Experienced Service Advisor!

A prominent independent used car dealership is looking for a skilled Service Advisor to join our high-volume team. With a steady stream of potential customers, we are dedicated to your success and want to hear from you!

Role Overview: As a Service Advisor, you will greet customers, assess their needs, create repair orders, oversee the repair process, maintain communication with customers, and return vehicles upon completion. You'll also support fellow advisors in delivering an exceptional guest experience, adhere to our service processes, and manage service claims, ensuring timely submission of reports to the Accounting Department. Additionally, you'll coordinate with the Sales Department to address customer service needs and resolve post-sale issues.

Key Responsibilities:

Schedule appointments and maintain an efficient, positive work environment.

Ensure customers receive prompt, courteous, and effective service.

Take ownership of the customer experience and perform additional tasks to enhance their impression of the dealership.

Provide concierge support for all owner inquiries, in person or over the phone.

Follow up with warranty companies to ensure timely payment of service claims.

Administer service paperwork and reports to the Accounting Department.

Collaborate with other Service Advisors and the Sales Department to resolve customer issues.

Perform other tasks as needed.

Qualifications:

Prior experience in an Automotive Service Department.

Familiarity with Dealertrack DMS is a plus.

Organized and friendly demeanor.

Strong time management and communication skills.

Professional appearance and a clean driving record.

Valid NC Driver’s License.

Willingness to undergo a pre-employment background check and drug screening.

Availability to work Saturdays.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Work Schedule: Monday to Friday, and every other Saturday 8am-6pm 

Location: In-person

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

About The Company:

Founded in 2009, Hanna Imports is a family-owned and operated automotive dealership group headquartered in Raleigh, North Carolina. What began as a single-location dealership has grown into a successful, multi-store network across the state—specializing in offering high-quality pre-owned vehicles at competitive, no-haggle pricing.

At Hanna Imports, we’ve built our business on the belief that buying a car should be simple, transparent, and hassle-free. Our commitment to volume sales, efficient processes, and a carefully selected inventory has helped us become one of the most trusted independent dealerships in the Southeast.

We’re proud to operate locations in Raleigh, Sanford, and now our newest additions—Hanna Infiniti of Apex and Hanna Infiniti of Wilmington.

As we continue to grow, we remain grounded in our core values:

• Integrity in every interaction
• Efficiency in every process
• Customer satisfaction at every step

Hanna Imports is more than just a dealership—it’s a team. A team built on strong leadership, continuous innovation, and a shared commitment to delivering an exceptional experience to both our customers and our employees.

Why Work for Hanna Imports?

At Hanna Imports, we believe our people are our greatest asset. For over 20 years, we’ve built our reputation on quality vehicles, exceptional service, and a team culture that feels more like family. When you join us, you’re not just starting a job — you’re building a career in an environment that’s supportive, rewarding, and full of opportunity.

What Sets Us Apart:

• Stability & Growth – A well-established, expanding dealership group.
• Team-First Culture – Leadership that listens, respects, and supports.
• Opportunity to Advance – We promote from within.
• Work You Can Be Proud Of – Represent a trusted brand with thousands of happy customers.

Perks & Benefits You’ll Love:

• Competitive pay plans with bonuses & incentives
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles & service
• Ongoing training and professional development
• Modern, clean facilities with the tools you need to succeed

At Hanna Imports, we set you up for success and celebrate your wins. If you want to be part of a company where hard work is rewarded and growth is encouraged, you’ll feel right at home here.

Additional Information:
Hanna Imports is an Equal Employment Opportunity (EEO) employer. All applicants must successfully pass a pre-employment drug screen, background check, driving record review, and reference check.