Software Program Manager

Handi Quilter is looking for a customer-obsessed Software Product Manager to lead the planning and delivery of meaningful improvements to our software application experience. In this executive-facing role, you will own a rolling 12-month feature release plan, translate customer and business needs into clear requirements, and partner closely with Engineering and Creative to deliver high-quality capabilities on a predictable cadence. 

What You’ll Do 

• Own the end-to-end Pro-Stitcher software experience (UI/UX, workflows, learnability) to reduce friction and improve customer outcomes. 
• Maintain a rolling 12-month release plan aligned to customer value, technical feasibility, and business priorities. 
• Lead discovery and delivery: identify pain points, validate solutions, and ship capabilities that increase user value. 
• Develop concise business cases with problem, outcomes, assumptions, success metrics, and impact. 
• Write clear requirements (epics, user stories, acceptance criteria) for Engineering and Quality to execute confidently. 
• Prioritize platform and infrastructure work to sustain performance, reliability, and security. 
• Align partners (Marketing, Creative, Quality, Engineering, Sales, Customer teams) for launch readiness and adoption. 
• Run the release rhythm: plan scope, manage go/no-go, communicate risks/dependencies, and close the loop post-release. 

What You Bring 

Required Qualifications 

• 5  years of software product management experience, ideally in a startup or high-growth environment. 
• Proven ability to define, implement, and refine product through continuous customer research, iterative improvements, and customer testing. 
• Strong understanding of best practices for developing and maintaining software applications, including quality, reliability, and iterative delivery. 
• Experience partnering with Engineering teams to assess risks, dependencies, and mitigations. 
• Demonstrated ability to collect and synthesize user feedback (customers, internal teams, analytics) and generate enhancements that address pain points without bias. 
• Strong written communication skills, with experience creating business cases, product briefs, and executive-ready updates. 
• Ability to collaborate effectively across Marketing, Creative, Quality, Engineering, Sales, and customer-facing teams. 

Preferred Qualifications 

• Experience shipping customer-facing mobile, desktop, or embedded-connected applications. 
• Hands-on experience with modern product discovery techniques (customer interviews, usability testing, experimentation) and translating learnings into roadmap decisions. 
• Familiarity with Agile delivery practices and common tooling (e.g., Azure DevOps, Jira, Confluence, Figma or similar). 
• Experience working with hardware-adjacent products or enthusiast communities (a plus, not required). 

How You Work 

• Customer-first and data-informed: You seek diverse input, validate assumptions, and use evidence to prioritize. 
• Structured and execution-oriented: You create clarity through roadmaps, milestones, release cadences, and crisp requirements. 
• Executive-ready communicator: You can distill complexity into clear options, decisions needed, and tradeoffs. 
• Collaborative partner: You align stakeholders across Marketing, Creative, Quality, Engineering, Sales, and Customers. 
• Pragmatic about risk: You surface risks early, propose mitigations, and protect delivery commitments while maximizing value. 

Measures of Success 

• Predictable releases: Ship on cadence with clear scope, readiness, and visibility into risks and dependencies. 
• Quality and stability: Fewer escaped defects and production issues; improved reliability and performance over time. 
• Workflow outcomes: Measurable friction reduction and higher success rates in core quilting workflows. 
• Roadmap alignment: A current, understood 12-month plan balanced across value, feasibility, and priorities. 
• Adoption and engagement: Increased usage validated by telemetry/analytics and customer feedback. 

Equal Opportunity Employer: Handi Quilter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need reasonable accommodation during the application or interview process, please let us know. 

If you’re excited to build software that helps customers create, craft, and accomplish more—while bringing structure and clarity to the way products are planned and shipped—we’d love to hear from you. This role is ideal for a product leader who can set direction, drive cross-functional execution, and elevate the long-arm quilting experience for both new and experienced quilters.