What are the responsibilities and job description for the Customer Relations position at HANDI QUILTER INC?
Handi Quilter, the worldwide leader in longarm quilting machines and accessories has an immediate, full-time Customer Relations Coordinator position available. Handi Quilter is an innovative company that provides quilters with the highest quality products and service. We pride ourselves in having a great work environment. We offer competitive salary and benefits. To apply, email resume to jobs@handiquilter.com. Works under the direction of the Customer Relations Manager.
Required Skills:
- Must have computer skills including knowledge of Microsoft Office, Word, Excel
- Accurately enter data into multiple computer programs including Sage 100 and CRM
- Ability to professionally answer customer phone calls
- Must have excellent communication skills, both written and verbal
- Must be able to troubleshoot and explain precise information over the phone
- One to three years customer service experience required, including dealing with difficult customers
- Must be prompt and punctual to answer incoming phone calls and questions and document conversations
- Ability to work independently and as part of a team
- Must be detail oriented
- Must be able to accomplish multiple tasks in a timely manner
- Contacts representatives and consumers regarding operations
- Other office functions as needed, including faxing, mailing, filing, etc.
- Must be able to work with all teams within the company
- Other duties as assigned by the Customer Relations Manager