What are the responsibilities and job description for the Customer Relations Specialist position at Forward?
Position: Operations Account Specialist
Compensation: $75k- $80k
Core Responsibilities & Duties:
- Plan, quote, enter, direct, and monitor domestic shipments
- Ensure all customer instructions are entered into the system
- Ensure necessary shipment milestones are present and in correct order
- Work with operations team to determine routing for required service level
- Negotiating rates with vendors and request spot quotes
- Accruing vendor costs and working to revolve any variances
- Sending invoices to the customers
- Ensure freight and documentation meets security, TSA, and company compliance programs
- Track and monitor entire process of cargo movement and keep customers up to date on movement details
- Other duties as assigned
Job Requirements & Qualifications:
- Five (5) years freight forwarding operations or account management experience preferred
- Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.
- Strong attention to detail and ability to handle high volume of transactions
- Ability to multitask and work well under pressure
- Strong verbal and written communication skills
- Ability to coordinate efforts with other organizations
- Strong problem-solving skills
- Team oriented
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- Wellness program
#LI-TK1
Salary : $75,000 - $80,000