What are the responsibilities and job description for the Franchise Business Consultant position at Handel's Homemade Ice Cream?
Company Background
Handel’s Ice Cream has been making and selling ice cream since 1945. It was founded in Youngstown, Ohio. What started as a single parlor is now a beloved brand with over 170 locations across 18 states and growing. Handel’s is committed to Generosity, Community, and Craftsmanship by using abundant ingredients to make their ice cream, which sets them apart from the rest. We offer 48 flavors every day, with more than 140 additional flavors rotating seasonally.
The Opportunity
The Franchise Business Consultant will be the primary liaison between Handel’s corporate and Handel’s franchisees. The role of the Franchise Business Consultant is to support & serve the franchise community by helping franchisees maximize their business performance, assisting franchisees in achieving their long-term business goals, and ensuring that Handel’s brand standards are being executed at the store level. The right candidate will have strong business acumen, consulting skills, and a passion for creating memorable guest experiences. He/she will also be highly organized, people-oriented, and a self-starter comfortable operating in a fast-growth environment.
Franchise Business Consultant Responsibilities:
· Frequent visits and audits to existing store locations to ensure Handel’s brand standards and operational requirements are being met by our franchise partners:
- Appropriately documenting and prioritizing strengths & opportunities for improvement
- Following up on open issues identified during store visits to ensure they are resolved
- Consulting franchisees across all aspects of their business, including Vision/Strategy, Talent/Leadership, Quality/Customer Experience, Sales/Brand Growth, and Financial Return
- Supporting franchisees with new store openings, including on-site support from pre-opening through store launch
- Working with groups of franchisees to facilitate benchmarking, best practice sharing, and market-level collaboration
- Responsible for meeting or exceed KPI’s set annually
- Serving as a Handel’s brand ambassador in the field and the community
- Utilizing consulting tools in the field to drive improved store performance and results
- Assisting with the development of new operations tools & resources to support Handel’s franchise community
- Collaborating as needed with cross-functional teams to launch and achieve targeted results for brand programs and initiatives
- Other Duties as requested, directed, or assigned