What are the responsibilities and job description for the Assistant Spa Manager position at Hand & Stone?
Now Hiring: Assistant Spa Manager
- Location: Lake Mary West
Join a team that helps people feel their best—every day.
Hand & Stone is a nationally recognized spa brand with 600 locations across the U.S. and Canada. We make high-quality massage and skincare services accessible, affordable, and deeply relaxing. Our mission is simple: deliver therapeutic touch and exceptional skincare in a warm, welcoming, and professional environment.
Why You’ll Love Working With Us
We believe great work should be rewarded. As an Assistant Spa Manager at Hand & Stone, you'll enjoy:
Compensation & Perks
- Competitive pay (starting at $18/hr) commission & bonus opportunities
- Guaranteed weekly pay
- Employee discounts on services and retail products
- Wellness benefits to support your self-care
- Career growth opportunities within a fast-growing national brand
- Medical, Dental & Vision coverage
- Generous Paid Time Off (17 days!)
- 401(k) with 4% company match
About the Role
We are seeking a passionate Assistant Spa Manager to join our team and help lead the team in a professional, service-oriented environment. This role assists in driving sales performance, coaching team members, and maintaining efficient front and back-of-house operations. The Assistant Spa Manager plays a key role in ensuring a clean, organized, and welcoming environment, contributing to a positive experience for both clients and staff. This position partners closely with the Spa Manager to achieve location goals and uphold company standards.
What You’ll Do
- Support membership growth by assisting with sales conversations and helping overcome client objections.
- Responsible for retention of active member base
- Assist in executing initiatives that contribute to revenue growth and overall business success.
- Support achievement of key spa performance metrics, including sales, client retention, rebooking, and retail performance.
- Review business data and share insights to support informed decision-making.
- Demonstrate sound judgment while working independently and collaboratively with management.
- Help coordinate daily spa operations to ensure efficiency and a positive client experience.
- Assist in organizing staff schedules to maintain coverage and enhance productivity.
- Responsible for a clean, well-organized, and tranquil spa environment.
- Ensure proper completion of opening and closing procedures and assign side work as needed to support spa operations.
- Ensure proper inventory controls daily to ensure product availability and proper stock levels.
- Aid in resolving guest concerns quickly and professionally to maintain high satisfaction.
- Help ensure compliance with all company policies and relevant regulations.
- Provide day-to-day support and guidance to team members in alignment with company standards.
- Participate in monthly and quarterly trainings.
- Collaborate with the Spa Manager to motivate staff and maintain a positive, high-performing team culture.
What We’re Looking For
- 18 years old or older
- 1 year of experience in a supervisory or team lead role preferred
- Highschool diploma or equivalent
- Strong communication skills and attention to detail
Ready to Join Our Team?
If you're passionate about wellness, enjoy helping others, and want to grow in a supportive and professional environment, we’d love to meet you.
Apply today and take the next step in your career with Hand & Stone!
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