What are the responsibilities and job description for the Spa Manager position at Hand & Stone Massage and Facial Spa?
Join a Team That Believes in Taking Care of People
At Hand & Stone Massage and Facial Spa, we believe that when we take great care of our team, our team takes great care of our clients. We're looking for an energetic, growth-minded Spa Manager who is passionate about leading people, developing talent, driving results, and creating the Best Hour of Our Clients' Day.
Hand & Stone is one of the fastest-growing spa concepts in North America, with more than 500 locations across the United States and Canada. Our spa is committed to providing exceptional experiences for both our clients and our team members, and we're looking for a leader who shares that vision.
Benefits
- Competitive salary
- Monthly performance bonuses
- 401(k)
- Employee discounts
- Paid training and development
- Career growth opportunities
- A supportive and collaborative work environment
Why This Role Matters
As Spa Manager, you will lead the day-to-day operations of the spa while building a culture of positivity, accountability, teamwork, and exceptional customer care. You will coach and inspire a team of spa associates, massage therapists, and estheticians while helping drive membership growth, client retention, and overall spa performance.
If people describe you as a motivator, culture builder, problem solver, and leader who genuinely cares about their team, we'd love to meet you.
What Success Looks Like
Membership Growth
You understand how to coach your team to educate clients on the value of our Lifestyle Program and create lifelong members through exceptional service and relationship building.
Revenue Growth
You know how to maximize revenue through scheduling optimization, retail sales, service enhancements, marketing initiatives, and outstanding customer experiences.
Team Development & Recruiting
You are passionate about attracting, hiring, training, mentoring, and retaining exceptional people. You believe that great businesses are built by great teams.
Operational Excellence
You maintain high standards, measure performance, analyze results, manage inventory, optimize schedules, and ensure the spa consistently exceeds client expectations.
What You'll Do
- Lead and inspire a high-performing spa team
- Recruit, hire, train, coach, and develop team members
- Create a positive, engaging, and accountable workplace culture
- Drive membership sales and retention
- Develop and execute local marketing initiatives
- Analyze business performance and use data to drive decisions
- Optimize staffing and scheduling to maximize client experience and profitability
- Resolve guest concerns and ensure exceptional customer satisfaction
- Maintain spa appearance, cleanliness, and ambiance
- Ensure compliance with Hand & Stone standards, policies, and procedures
What We're Looking For
- 2–3 years of leadership experience in spa, salon, hospitality, retail, fitness, or service industries
- Proven success managing people and driving business results
- Strong sales, marketing, and customer service skills
- Excellent communication and interpersonal abilities
- Exceptional organizational and problem-solving skills
- A positive attitude and growth mindset
- Ability to motivate and inspire diverse teams
- Passion for wellness, massage, skincare, and helping people feel their best
Spa industry experience is a plus, but not required. We will provide the training and support needed for your success.
Schedule Expectations
This is a full-time leadership position requiring flexibility based on business needs.
Typical schedule:
- Four weekdays (generally 10:00 AM – 6:00 PM or similar)
- Saturdays (10:00 AM – 6:00 PM)
- Occasional evenings as needed to support the team and business
Our Promise to Our Team
We believe leadership is about serving others. We invest in our people, celebrate wins together, provide growth opportunities, and create an environment where team members can build rewarding careers while making a positive impact on our clients' lives every day.
If you're ready to lead with heart, grow a thriving team, and help deliver the Best Hour of Our Clients' Day, we'd love to hear from you.