What are the responsibilities and job description for the Spa Manager position at Hand & Stone Massage and Facial Spa?
Benefits:
This is a full-time, in-person leadership role for someone who understands a membership-based business model and knows how to turn goals into daily execution.
Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred.
Compensation And Benefits
Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays.
This is not a Monday-through-Friday office role. Leadership visibility during the spa’s busiest periods is essential.
Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
- Opportunity for advancement
- Paid time off
- Relocation bonus
- Training & development
- Wellness resources
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
This is a full-time, in-person leadership role for someone who understands a membership-based business model and knows how to turn goals into daily execution.
Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred.
Compensation And Benefits
- $50,000–$60,000 base salary, based on experience
- $10,000–$15,000 annual performance bonus opportunity
- Paid time off
- 401(k) with employer matching, if eligible
- Complimentary monthly massage or facial
- Employee discounts on services and retail products
- Management training and leadership support
- Growth opportunities within our multi-location organization
- Own membership sales, conversion, retention, and net membership growth
- Reduce cancellations through strong follow-up and retention practices
- Coach the front desk team on consultations, objection handling, follow-up, and closing
- Increase service, retail, enhancement, gift card, and package sales
- Review reports and hold the team accountable to daily, weekly, and monthly goals
- Oversee staffing, schedules, payroll controls, and labor productivity
- Maximize Massage Therapist and Esthetician schedule utilization
- Monitor prebooking, repeat visits, average ticket, retail, and guest retention
- Maintain inventory, cash handling, opening, and closing controls
- Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
- Train, coach, and develop team members and emerging leaders
- Resolve guest concerns promptly and professionally
- Build a positive, accountable, and sales-focused culture
- Lead by example and remain visible during peak business hours
- Minimum of 3 years of management experience in a sales-driven business preferred
- Proven success growing memberships, sales, conversion, or client retention
- Experience managing and developing a team preferred
- Experience with recruiting, scheduling, payroll, inventory, and performance management
- Strong leadership, coaching, accountability, and conflict-resolution skills
- Comfortable reviewing reports and using data to make business decisions
- Strong organization, communication, and follow-through
- Microsoft Office proficiency
- Zenoti experience is a strong plus
- Bilingual English and Spanish is a plus
Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays.
This is not a Monday-through-Friday office role. Leadership visibility during the spa’s busiest periods is essential.
Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Salary : $10,000 - $15,000