Front Desk Membership Sales

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
  
  
  

Spa Sales Associate / Front Desk (Membership Sales)

Hand & Stone Massage and Facial Spas - Hollywood, Sunrise - Sawgrass and Weston

$14 – $16 per hour

Typical weekly earnings: $710 – $900 with commissions and bonuses

Full-Time / Part-Time | Bilingual Preferred

This is a sales-focused front desk role where you will help guests discover wellness services and enroll clients into our membership program.

Hand & Stone Massage and Facial Spa in Weston is looking for a friendly, energetic Spa Sales Associate who enjoys working with people, selling memberships, and helping keep the spa fully booked.

This role is perfect for someone who thrives in a goal-driven environment and enjoys creating a great guest experience.

Compensation

• $14 – $16 per hour base pay
• Weekly earning potential: $710 – $900 including commissions
  
  
  

Additional earning opportunities include:

• Commission on membership sales
• Monthly performance bonuses
• Team contests and incentives
  
  
  

Benefits include:

• Employee discounts on spa services and retail
• Complimentary massage or facial monthly
• Flexible scheduling
• Growth opportunities into leadership roles
  
  
  

Schedule Requirements

Peak-hour coverage is required.

Applicants must be available for:

• Evenings
• Weekends
• Holidays when needed
  
  
  

What You’ll Do

Membership Sales (Primary Focus)

• Present and sell spa memberships during checkout
• Explain membership benefits and value confidently
• Help guests understand the benefits of regular massage and facial services
• Follow up with potential members
  
  
  

Fill the Schedule (No White Space)

• Call, text, and follow up with guests to book appointments
• Confirm upcoming appointments
• Reschedule cancellations quickly
• Encourage prebooking for future visits
  
  
  

Front Desk Guest Experience

• Greet guests and create a welcoming spa environment
• Answer phone calls and assist with reservations
• Recommend spa services and enhancements
• Support massage therapists and estheticians during busy shifts
• Maintain an organized and professional front desk
  
  
  

Performance Bonuses Based On

• Membership conversion
• Appointments booked
• Prebooking percentage
• Average ticket and upgrades
• Guest experience
  
  
  

Requirements

• 1 year experience in sales or customer service
• Comfortable recommending services and asking for the sale
• Strong communication and people skills
• Reliable attendance and punctuality
• Comfortable using booking or POS systems
  
  
  

Experience in spa, fitness studios, hospitality, retail, or wellness environments is strongly preferred.

Bilingual English/Spanish is a plus.

Growth Opportunities

Top performers have opportunities to grow into:

• Lead Spa Associate
• Assistant Spa Manager
• Spa Management roles
  
  
  

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.