What are the responsibilities and job description for the Sales and Operations Spa Manager position at Hand & Stone - 1276 Walton Blvd - Rochester Hills, MI?
Benefits:
- Bonus based on performance
- Flexible schedule
- Paid time off
Overview
We are seeking a highly motivated and results-oriented Sales and Operations Spa Manager to lead our spa's sales initiatives and ensure seamless daily operations. This pivotal role demands a dynamic individual with a proven track record in driving revenue growth, excelling in client acquisition and retention, and inspiring a sales-focused team. The ideal candidate will be passionate about wellness, possess exceptional leadership skills, and be adept at both strategic sales planning and efficient operational execution.
Key Responsibilities
Sales & Revenue Generation (Primary Focus):
- Develop and implement aggressive sales strategies to achieve and exceed monthly, quarterly, and annual revenue targets for massage services, retail products, and membership programs.
- Lead, coach, and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset, focusing on upselling, cross-selling, and rebooking.
- Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.
- Analyze sales data, market trends, and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.
- Manage and grow the spa's membership base through effective sales presentations and follow-up.
- Cultivate strong, lasting relationships with clients to ensure high satisfaction, loyalty, and positive referrals.
- Monitor individual and team sales performance, providing constructive feedback and implementing corrective actions as needed.
- Oversee the sales process from initial inquiry to service delivery, ensuring a luxurious and professional client journey.
Operations Management:
- Manage all aspects of daily spa operations, including scheduling, client flow, facility maintenance, and cleanliness standards.
- Recruit, train, and manage a high-performing team of massage therapists and front desk staff, fostering a positive and productive work environment.
- Ensure exceptional customer service standards are consistently met, resolving client concerns efficiently and professionally.
- Oversee inventory management for retail products and supplies, ensuring optimal stock levels, minimizing waste, and maximizing retail sales.
- Implement and enforce spa policies and procedures, ensuring compliance with health, safety, and licensing regulations.
- Utilize spa management software (POS, scheduling) effectively for reporting, client management, and operational efficiency.
- Conduct regular team meetings to communicate goals, provide training, and foster team cohesion.
Qualifications
- Minimum of 3 years of experience in a management role within a spa, wellness, or hospitality environment, with a strong emphasis on sales.
- Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.
- Exceptional sales acumen, with expertise in consultative selling, upselling, cross-selling, and client retention strategies.
- Strong leadership skills with the ability to motivate, train, and develop a high-performing team.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
Compensation & Benefits
- Competitive base salary
- Performance-based commission and bonus structure
Salary : $20 - $24