What are the responsibilities and job description for the Service Writer position at Hancock Repair?
Hancock Repair is looking for a knowledgeable, friendly service writer to join our talented truck and auto repair team. The right candidate in this role would serve as the point of contact for all our truck and automotive customers, from arrival, to service explanation, to payment. This candidate will need to possess strong communication skills, a compassionate and patient attitude, and must have the ability to perform basic math skills.
Duties and Responsibilities
- Greet customers upon arrival and ascertain reason for customer visit through face-to-face interview and visual assessment of their vehicle
- Connect customers with appropriate automotive mechanic or technician regarding appropriate service options
- Develop as many solution methods as possible with proper explanation, and attempting to keep their costs low with proper estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options, and advise customers on warranty protections and other potential cost-saving service options
- Keep track of maintenance or repair status, fill out accurate reports on labor and cost of all services
- Complete a post-service vehicle inspection with all customers and answer any questions they may have about their service appointment
- Perform customer service duties including answering the phone, scheduling service appointments, calling customers when their vehicles are ready for pick up, and facilitate financial transactions and customer transactions
- Work with supervisor on workflow and schedule for mechanics and technicians
Requirements And Qualifications
- High school diploma or equivalent required
- Display good interpersonal communication skills
- Possess the ability to explain complicated automotive concepts to customers who may not have a lot of industry terminology for service repair tasks
- Compassionate, patient demeanor in all tasks
- Utilize consistent problem solving and critical thinking skills
- Extensive knowledge base of the truck and automotive industry along with parts information