Kitchen Designer

POSITION SUMMARY:

Responsible for managing all aspects of kitchen projects, including design, sales, and customer service. This role involves working closely with customers to understand their needs, creating designs, preparing accurate quotes, and ensuring successful project execution from concept to completion.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Generate sales through engagement with both contractors and retail consumers and actively pursue sales opportunities beyond the showroom environment.
• Obtain and follow up on leads in a timely and professional manner.
• Present and promote design services to contractors and general contractors, both on-site and off-site.
• Ensure all orders are accurate and field measurements are precise.
• Prepare Sales Agreements, Purchase Orders, Change Orders, and Project Specifications in accordance with Hancock Lumber guidelines.
• Maintain consistent communication with contractors and clients throughout the project lifecycle.
• Inspect completed projects to ensure client satisfaction and quality standards are met.
• Establish, maintain, and grow strong business relationships with contractors and industry professionals.
• Engage in continuous learning through trade journals, company-sponsored training, and industry events.
• Provide expert consultation on kitchen design and product capabilities tailored to client needs.
• Collaborate and team-sell with other members of the design group to enhance customer experience and sales success.
• Handle customer concerns and field service issues promptly and professionally.
• Perform other duties as assigned to support team and company goals.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic understanding of design principles and a strong commitment to customer service excellence.
• Proven ability to sell products and services effectively, both independently and as part of a team.
• Ability to accurately measure job sites and create functional, high-quality kitchen layouts.
• Working knowledge of cabinetry installation basics to ensure design feasibility and support project execution.
• Strong verbal and written communication skills for interacting with clients, contractors, and team members.
• Ability to build and maintain professional relationships with customers and industry partners.

DESIRED EDUCATION/EXPERIENCE:

• High School Diploma or GED.
• College Degree in Interior Design, Architecture, or a related field preferred.
• Professional design certifications such as: CKD (Certified Kitchen Designer) or CBD (Certified Bath Designer) preferred, but not required.

This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.

• Unique culture focused on safety, shared leadership, and respect for all voices
• Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)
• Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
• 401(k) plan with a company discretionary match and free access to investment advisors
• Paid time off for vacation, choice time, holidays, childbirth, and bereavement
• Employee discount on building materials
• Clothing allowance, footwear reimbursement, and year-end awards and recognition