What are the responsibilities and job description for the Dot Net-L2/L3 Production Support position at HAN IT Staffing Inc.?
Location – Wilmington, DE (Onsite Work), local only
Production Support Tool Chain
A typical incident flow under this SOW would be:
Dynatrace / ServiceNow Alert → Incident Created in ServiceNow → Investigation → Jira Work Item → Code Fix in GitLab → Sonar Scan → Build & Deploy through GitLab CI/CD → Change Approval via ServiceNow → Deployment Validation → Dynatrace Monitoring → Closure & RCA Documentation in Confluence
Skills Required for Support Team
- L2/L3 Production Support Engineers
- .NET Developers
- Java Developers
- API Support Engineers
- ServiceNow Analysts
- Dynatrace Monitoring Specialists
- DevOps Engineers (GitLab/Artifactory)
- SQL/Oracle Support Engineers
- Application Security Analysts
- Release & Change Coordinators
- Incident/Problem Managers
Cloud & Infrastructure
- Microsoft Azure (IaaS hosting platform)
- Azure-based application hosting, compute, storage, networking, and platform services
- Hybrid bank infrastructure with on-prem and cloud integrations
DevOps & SDLC
- GitLab – Source code management, CI/CD, code reviews, pipelines
- Artifactory – Artifact and package repository
- SonarQube – Code quality, security, and technical debt analysis
- Jira – Defect, backlog, incident-linked work item tracking
- Zephyr – Test management integrated with Jira
Service Management / Production Support
- ServiceNow ITSM
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- ServiceNow CMDB
- Application inventory
- Dependency mapping
- Configuration management
- ServiceNow Security Operations
- Vulnerability tracking
- Security incident management
Monitoring & Observability
- Dynatrace
- APM Monitoring
- Synthetic Monitoring
- API Monitoring
- Infrastructure Monitoring
- Transaction tracing
- ServiceNow ITOM
- Infrastructure and operational alerting
- Event management
Collaboration & Knowledge Management
- Microsoft Teams
- Confluence
- SharePoint
- Email (Outlook/M365)
Identity & Security
- Azure Active Directory (Azure AD / Entra ID)
- Authentication
- Authorization
- SSO
- Azure Key Vault
- Secrets management
- Certificate management
- Key management