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Case Manager, Substance Use Disorder

Hampton-Newport News Community Services Board
Hampton, VA Full Time
POSTED ON 3/5/2026 CLOSED ON 4/11/2026

What are the responsibilities and job description for the Case Manager, Substance Use Disorder position at Hampton-Newport News Community Services Board?

Case Manager - Substance Use Disorder

Annual Salary $49,612

Work Schedule M-F 8:30 am - 5:00 pm

Join the Hampton-Newport News Community Services Board as a Full Time Case Manager focusing on Substance Use Disorder (SUD), where your expertise can make an impact in our community. Enjoy an exciting, onsite work environment where collaboration with a dedicated team fosters a professional atmosphere. Your role as a Case Manager will allow you to engage directly with individuals seeking support, making your daily work both rewarding and meaningful. With a competitive salary of $49,612, you will be compensated fairly for the valuable contributions you make to our services. This position not only promises professional growth within a reputable organization but also allows you to advocate for those in need of assistance.

You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, and and the Virginia Retirement System (VRS). If you are passionate about making a difference in the field of Substance Use Disorder, we encourage you to apply and become part of our mission.

Hello, we're H-NNCSB

Since 1971, H-NNCSB has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

Your role as a Case Manager

As a Full-Time Case Manager specializing in SUD at the H-NNCSB, you will play a critical role in ensuring continuity of care for individuals with mental illness, intellectual developmental disabilities, and substance abuse challenges. This dynamic position involves assessing individual needs, developing tailored service plans, and providing hands-on support in areas such as crisis intervention, basic needs assistance, and medication supervision. You will engage with individuals and families to deliver compassionate advocacy while coordinating services across various disciplines. The role requires creativity and adaptability to navigate resource limitations, especially in crisis situations.

You will also support clients in achieving their goals, and participate in discharge planning. This multifaceted role offers the opportunity to make a meaningful impact in the lives of those facing serious emotional disturbances and substance use disorders.

Are you a good fit for this Case Manager, Substance Use Disorder job?

To excel as a Full-Time Case Manager specializing in Substance Use Disorder at the H-NNCSB, candidates must possess a comprehensive understanding of community services and support systems, including primary healthcare, mental health, and substance abuse treatment programs. Knowledge of the nature of serious mental illness and developmental disabilities is essential. Proficiency in various assessment types, treatment modalities, and the service planning process will enable effective development of Individual Service Plans tailored to client needs. Successful candidates will demonstrate strong skills in identifying resources and coordinating services while maintaining effective relationships with team members and external providers. The ability to engage with clients compassionately and to document their needs accurately is vital.

Independent working capabilities, combined with a commitment to uphold confidentiality and comply with applicable laws, will ensure the delivery of high-quality case management services to individuals facing Substance Use Disorder challenges. A Bachelor's degree in Human Services and relevant experience are also required.

Knowledge, Skills, & Abilities

  • Community services and systems, including primary care, support services, eligibility criteria, and mental health, developmental disability, and substance use treatment programs.

  • Assessment types and their use in service planning.

  • Treatment and intervention approaches (behavior management, independent living skills, counseling, crisis intervention, discharge planning, service coordination).

  • Service planning processes, basic medication knowledge, and applicable laws.

  • Identifying and documenting individual needs.

  • Using assessments and interviews to develop Individual Service Plans.

  • Locating and coordinating community resources and natural supports.

  • Work independently with general supervision.

Formal Training & Work Experience

  • Bachelor's degree in Human Services (Social Work, Psychology, Sociology, or Counseling) with one (1) year experience providing case management services to individuals with a diagnosis of substance use disorder or co-occurring diagnosis of substance use disorder and mental illness.
  • Valid Virginia Driver's License.

Join us!

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Salary : $49,612

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