Front Desk

POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.

PRIMARY RESPONSIBILITES:

• Receives shift instructions and drawer from Manager and reviews Front Desk Log.
• Counts and verifies bills and coins in drawer.
• Generates current house status and pre-registration report.
• Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
• Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
• Verifies guest history information, issues guest room key, and answers guest inquiries.
• Answers switchboard promptly, relaying calls and recording messages.
• Receives and sorts incoming mail and prepares outgoing mail.
• Pre-blocks and pre-registers groups or tours as assigned.
• Receives documents and places wake-up calls.
• Post any and all incidental charges to guest folios.
• Checks out guests, finalizes folio, collects payment, and obtains guest room key.
• Resolves customer complaints, recording specific complaint information.
• Maintains and cleans immediate work area.
• Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
• Records significant information to Front Desk Log.
• Performs other duties as needed or assigned.
• Maintains compliance with company policies, practices, procedures and safety standards.
• Inspects all conference rooms and common areas each day to ensure security standards are met.
• Reports in proper uniform, which is cleaned and pressed.
• To be familiar with local competition and rates
• To attend and participate in staff meetings.
• To handle all incoming reservations and record properly.
• To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
• To handle inquiries, both phone and in person, giving property tours when at all possible.
• To perform daily, area hotel availability checks.
• Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
• Other duties as requested.