What are the responsibilities and job description for the Assistant General Manager position at Hampton Inn?
PRIMARY RESPONSIBILITES:
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- Work closely with and assist the General Manager in his day to day operations.
- Delegates and assign duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.
- Responsible for conducting in – house training to employees and HOD’s in the hotel or a regular basis.
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
- Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
- Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Responsible for performing daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Cover shifts is all departments as scheduled by the General Manager.
- Covers any shifts as needed at the Front Desk.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Work and Assist the GM in in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Show capacity to perform other duties as assigned by the management.
- Identifies the developmental needs of hotel staff and provide coaching, mentoring to improve their knowledge or skills as required.
5 years of Hotel Experience Hilton perferred
SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner. Assists the General Manager in day to day operations of the hotel.
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Shift:
- Morning shift
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $14 - $15