What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn,Williamston?
Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all guests.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly
- Process payments and maintain accurate records
- Provide information about hotel services, facilities, and local attractions
- Maintain a clean and organized front desk area
Skills
- Excellent customer service skills
- Strong communication abilities
- Proficiency in using phone systems and hotel software
- Knowledge of guest services and hospitality industry standards
- Ability to handle guest relations effectively
- Familiarity with hotel management or hospitality management is a plus
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Williamston, NC 27892 (Required)
Ability to Relocate:
- Williamston, NC 27892: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13