What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton Inn Viera?
💼 Why You'll Love Working With Us:
At Hampton Inn Viera, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.
We offer competitive benefits, including:
🏥 Medical, Dental & Vision Insurance
💰 401(K) with Company Match
🌴 Paid Time Off
💼 A professional yet friendly work culture
✈️ Hilton Team Member Travel Discounts
🛎️ What You’ll Be Doing:
As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.
Your responsibilities include:
Greeting guests warmly and handling check-ins and check-outs smoothly
Answering phones, managing guest inquiries, and resolving issues promptly
Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system
Communicating guest needs with housekeeping, maintenance, and other departments
Handling payments, balancing cash drawers, and processing transactions accurately
Managing guest accounts and updating internal systems
Operating the hotel’s switchboard and wake-up call system
Monitoring reservations and room availability to maximize occupancy
Maintaining a clean and organized front desk area
Participating in the Manager on Duty (MOD) rotation
Completing shift checklists and handing off effectively to the next team member
🎯 Who We’re Looking For:
A people person with excellent communication and customer service skills
Detail-oriented and able to multitask in a fast-paced environment
Previous hotel front desk or customer service experience preferred
Familiarity with hotel systems and reservations is a plus
Flexible availability (including weekends and holidays)
High school diploma or equivalent required
Must be dependable, professional, and team-oriented
💬 Be the Reason Guests Come Back
If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you.