Front Desk Associate

MUST BE 18 YEARS OR OLDER! WEEKEND AVAILABILITY IS A MUST!

Background check is required.

Position Title: Guest Service Representative

Position Summary: This position is primarily responsible for attending to the needs of guests, especially during check-in and check-out.

Preferred candidate would also have open availability for day and/or evenings, weekends & holidays.

Shifts will be primarily 7am-3pm.

Essential Position Functions:

• Personally demonstrate a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
• Provide information to guests about hotel policies, services and amenities.
• Respond to requests from guest for assistance and information about the local area.
• Listen and respond to guests’ requests and concerns.
• Handle guest check-in and check-out in an accurate and efficient manner.
• Enter/change reservation information on the hotel computer systems.
• Process payment from guest and posting charges to guest accounts.
• Balance shift work and cash drawers.
• Operate hotel telephone console and use good telephone etiquette.
• Sell rooms to guests on the telephone and to “walk-ins”.
• Know all components and features of the company's guest service guarantee.
• Promote hotel sales and revenue programs.
• Maintain open communication with all hotel departments.
• Understands and helps monitor basic safety and security procedures of the hotel.
• Assist departments as needed.
• Perform all other related duties as assigned.

Essential Skills and experience:

• Guest Service orientation
• Interpersonal and communication skills
• Team player
• Ability to handle multiple tasks
• Ability to handle money and make change
• High School education or equivalent

Working Relationships:

• Interacts with all other guest service team.
• Interacts with housekeeping and maintenance teams
• Interacts with all other property team members.
• Reports to General Manager, Assistant General Manager and or Guest Service Lead

Physical demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions. While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit, walk, climb, balance, stoop, kneel and reach with hands and arms. The employee will periodically lift and or move up to 10 pounds and occasionally lift and or move up to 25 pounds. Vision abilities required by this job include distant/close vision.

Must have reliable transportation. No phone calls please.

Pay: $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Benefits:

Salary : $16