What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a dynamic team.
Responsibilities
- Greet visitors and clients warmly, ensuring a positive first impression at all times
- Manage multi-line phone systems efficiently, directing calls and taking messages accurately
- Handle data entry tasks using productivity software such as Microsoft Office, spreadsheets, and Word processing tools
- Maintain organized filing systems and manage office supplies inventory to support daily operations
- Assist with calendar management and scheduling appointments for staff or clients
- Support clerical tasks including proofreading documents, managing correspondence, and maintaining records
- Provide excellent customer support by addressing inquiries promptly and professionally
- Utilize technical proficiency in office management software like QuickBooks for basic financial or record-keeping tasks
Qualifications
- Proven experience in office management or administrative support roles with strong clerical skills
- Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry skills
- Familiarity with multi-line phone systems and phone etiquette to handle high-volume calls gracefully
- Bilingual abilities are preferred to effectively communicate with diverse clients and team members
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Previous experience in customer service or front desk roles is highly desirable
- Knowledge of QuickBooks or similar accounting software is a plus but not required
- Demonstrated attention to detail, proofreading abilities, and time management skills
Join us as a Front Desk Agent and be the friendly face that keeps our organization running smoothly! Your enthusiasm, technical proficiency, and commitment to excellent service will make a meaningful difference every day.
Pay: $16.00 per hour
Work Location: In person
Salary : $16