Front Desk Agent- Part Time AM/PM Shift

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay. Applicant must have open availability for morning, afternoon or evening shifts up to from 6:30am -10:30pm, for part time positions, availbility for 3 shifts a week. If you have a fixed schedule at another full time job, please note we can not work around that schedule, as we have set schedule times to fill. Weekends are included and will be rotated, but this includes both Saturday and Sunday's.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Greets, checks in, and assigns rooms to guests

· Promptly and effectively deals with guest requests and complaints

· Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team

· Assists sales and marketing efforts as directed by General Manager

· Handles confidential information with high integrity

· Maintains accurate cash, accounting, and reservation records

· Responsible for all cash and credit card transactions so that drawers balance at the end of each shift

· Answers guest inquiries about area attractions, hotel services, directions or reservations

· Conducts wake up calls as requested

· Records pertinent guest information and issues in log book for opening managers review

· Keeps communal areas and lobby clean

· Assists breakfast hosts in replenishing food or supplies and cleaning as directed

· Assists with laundry as directed

· Follows company policies and procedures

· Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.

Skills:

· Interpersonal skills

· Guest service

· Innate sense of urgency

· Adaptability

· Detail oriented

· Proficient communication

· Ability to multi-task

· Advanced experience with personal computers and related software applications

· Ability to read, write, and speak the English language

Job Type: Part-time

Pay: From $14.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $15