What are the responsibilities and job description for the Front Desk Agent-Part Time position at Hampton Inn & Suites Farmington, UT?
Job Description
Hampton Inn & Suites is searching for Front Desk Agent-Part TIme to work at our beautiful Farmington Property.
- Shift is Weekends 3pm to 11pm with opportunity to pick up shifts during the week am or pm for extra hours. The Front Desk Agent-Part TIme is responsible for providing attentive, courteous and efficient service to all guests during check-in, check-out, and throughout their stay. This is for a Weekend shift and possibly 2-3 other nights a week.
Essential Job Functions:
- Must be reliable and dependable, with excellent customer service skills, ability to multi-task and problem solve, with understanding of basic accounting skills
- Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
- Operate telephone to answer, screen and forward calls, take messages and schedule/change reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments/ complaints and refer guest to a manager as necessary.
- Contact housekeeping or maintenance staff when guests report problems.
- Maintain room key control and supervise guest access to safe deposit boxes.
- Verify bank and deposits each shift and follow all cash handling and credit policies.
- Resolve guest issues quickly, efficiently, courteously and professionally.
- Responsible for the order and cleanliness of the front desk and adjacent work areas.
- Complete front desk communication log daily.
- Ensure all Front Office policies and procedures are consistently applied.
Qualifications
- Experience in a Hotel Front Desk position preferred. We will train the right candidates
- Must be able to work holidays if need be ( holiday pay given)
Qualifications:
- Must be able to work flexible hours and days, including holidays.
- Punctual, dependable, and responsible
Physical Requirements:
- Ability to stand extended periods of time
Job Type: Part-time
Job Type: Part-time
Pay: From $15.00 per hour
Ability to Commute:
- Farmington, UT (Required)
Work Location: In person
Salary : $15