What are the responsibilities and job description for the Guest Services Agent 2nd shift position at Hampton Inn & Suites Syracuse Dewitt?
2nd shift Front Desk Agent Job Summary (2:30p-10:30p) : Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments. · Possesses a working knowledge of the reservations department.
- Takes same day reservations and future reservations when necessary. Knows cancellation procedures. ·
- Knows room locations, types of rooms available, and room rates. ·
- Registers arriving guests and assigns rooms. ·
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. ·
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Assist with event setups
- Knows daily activities and meetings taking place in the hotel. ·
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions. ·
- Maintains customers' privacy. ·
- Maintains a high level of professional appearance and demeanor. ·
- Performs other duties as assigned.
- Laundry Duties are required for each shift.
Qualifications
- Customer service experience in a hospitality setting
- Front desk or hotel experience preferred
- Strong communication skills and phone etiquette
- Ability to handle guest inquiries and resolve issues effectively
- Knowledge of multi-line phone systems and guest relations
- Flexibility to work 2nd shift and night audit if required
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $17