What are the responsibilities and job description for the Guest Services position at ASM Global?
POSITION: Guest Services
DEPARTMENT: Guest Services
REPORTS TO: Security Manager
FLSA STATUS: Part-time / Non-Exempt
VENUE(S): Empower FCU Amphitheater at Lakeview
PAY RATE: $16.00/hour
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
THE ROLE
As a member of our Guest Services team, you will play a key role in enhancing the guest experience by ensuring convenient, efficient, and welcoming access to lawn seating accommodations. This is a seasonal, part-time, event-based position that will begin June 2026 and end September 2026.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet guests at the lawn chair rental area in a friendly, high-energy, and professional manner.
- Assist guests with pre-paid chair reservations, including verification and distribution.
- Process day-of rentals using POS systems, handling cashless transactions accurately.
- Provide clear directions to guests on rental options and procedures when needed.
- Maintain composure and professionalism when handling frustrated or confused guests.
- Maintain cleanliness and organization of the rental area, including staging and storage zones.
- Communicate any inventory shortages, guest issues, or operational concerns to supervisors in real time
- Adapt quickly to changing event needs, including weather impacts or attendance surges.
- Respond appropriately to incidents or emergencies and notify management as necessary.
- Assist with directing guests to designated safety areas in the event of an emergency.
- Adhere to the dress code and present yourself in a professional, friendly, and approachable manner.
- All other duties and responsibilities as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
- High school diploma or GED preferred.
- At least two years of experience in guest services, hospitality, customer service, or event operations preferred.
- Experience with electronic ticketing or ticket scanning systems, as well as credit card machines, is helpful but not required.
- Strong interpersonal communication skills and a friendly, positive demeanor.
SKILLS AND ABILITIES
- Exceptional customer service and hospitality skills.
- Ability to communicate clearly, professionally, and courteously with guests, coworkers, and supervisors.
- Ability to remain calm and professional in fast-paced or stressful situations.
- Ability to exercise sound judgment and follow venue policies and procedures.
- Ability to work effectively in a team-oriented, event-driven environment.
- Ability to maintain professionalism and discretion when interacting with VIP guests and venue personnel.
- Ability to work both indoors and outdoors depending on event needs.
- Reliable attendance and punctuality.
- Ability to work a flexible schedule including days, nights, weekends, and holidays.
- Work hours are casual, seasonal, and event-based and are not guaranteed.
PHYSICAL DEMANDS
- Position requires constant walking, standing, and occasional sitting in an outdoor environment in all weather conditions, as well as lifting/carrying 25 pounds.
- Ability to stand and walk for extended periods of time during event shifts.
- Ability to climb stairs and maneuver throughout the venue when assisting guests.
- Ability to move quickly and safely between areas of the venue when necessary.
- Ability to communicate clearly and hear guests or coworkers in a loud event environment.
- Ability to work in loud, crowded, and fast-paced environments typical of concerts and live events.
- May be exposed to outdoor weather conditions including rain, heat, and humidity.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.
Salary : $16