What are the responsibilities and job description for the Front Office Manager position at Hampton Inn & Suites Sioux City?
Front Office Manager Job Description
The Front Office Manager is responsible for managing guest and front office operations. Assist with check-in, check-out, responds to guest requests and complaints. A FOM oversees lobby operations and hotel amenities, provides assistance to guests as needed.
Tasks:
· Responsible for the inventory and ordering for the Suite Shop.
· Support and train New Staff, as well as continuous training with new and old staff members.
· Learn all shifts at the Front Desk.
· Front Desk schedules and shifts
· Will become the Hilton Honors Champion, with being the Hilton Honors Champion, you will need to generate team guidelines and support to meet/exceed set goals/enrollments.
· Answer Guest Assistance and or create Guest Assistance’s as needed.
· Reply to SALT scores and maintain set guidelines for Hilton QA goals/thresholds. Relay any information to the appropriate departments, if a SALT is in regards to housekeeping, breakfast or a maintenance issue.
· Resolving guest issues/complaints according to brand and corporate standards with thorough documentation.
· Act as Manager on Duty as needed and assist/oversee all departments.
· Assist with the Sales Department to maintain groups and business travel clients as needed.
· Any other duties assigned by Assistant General Manager/General Manager.
Reports to the Assistant General Manager/General Manager.
Schedule varies depending on coverage needed; primarily mid-shifts and evening shifts. Weekend availability is required.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time Off