What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Riverside/Corona East?
Got Hamptonality? Where every smile matters—be the welcoming face that creates unforgettable guest experiences from the very first hello. Please apply if you have a passion for Hospitality and enjoy working with others.
Perks
Hilton Travel program
Front Desk Agent
Job Summary:
As a Front Desk Agent, you will be the first point of contact for guests, delivering outstanding service through check-in, check-out, and daily guest interactions. You’ll ensure a smooth and welcoming experience from arrival to departure.
Responsibilities:
Greet guests, process check-ins/outs, and answer inquiries
Handle reservations and guest requests efficiently
Maintain accurate guest records and payments
Communicate with housekeeping, maintenance, and management to ensure guest satisfaction
Qualifications:
Excellent communication and customer service skills
Prior front desk or hospitality experience preferred
Familiarity with hotel PMS systems is a plus PEP Property Engagement Platform