Hotel Assistant General Manager

Job Overview
Join our dynamic hospitality team as a Hotel Assistant General Manager, where your leadership and expertise will elevate guest experiences and drive operational excellence. In this vital role, you will oversee daily hotel operations, supervise staff, ensure exceptional customer service, and support revenue management initiatives. Your energetic approach and hospitality management skills will foster a welcoming environment for guests and staff alike, ensuring the hotel runs smoothly and efficiently. This position offers an exciting opportunity to lead a dedicated team in a vibrant resort setting, making a lasting impact on guest satisfaction and hotel success.

Responsibilities

• Responsible for all hotel operations in General Manager's absence.
• Direct oversight and operations of the front desk and staff ensuring proper hotel procedures and shift coverage.
• Assist in managing all aspects of hotel operations, including front desk, guest services, housekeeping, food and beverage, and maintenance.
• Supervise and motivate staff members to deliver outstanding guest experiences through effective leadership and training.
• Oversee guest relations by addressing inquiries, resolving issues promptly, and ensuring high levels of satisfaction.
• Implement revenue management strategies to optimize occupancy rates and maximize profitability while maintaining quality standards.
• Coordinate human resources functions such as staffing schedules, performance evaluations, and staff development initiatives.
• Monitor budgeting activities, control costs, and ensure adherence to financial targets across departments.
• Oversee night audit procedures to ensure accurate financial reporting and smooth overnight operations.
• Maintain compliance with hotel policies, safety regulations, and industry standards to uphold the property’s reputation.
• Utilize multi-line phone systems with professional phone etiquette to handle reservations, inquiries, and internal communications efficiently.
• Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.

Experience

• Proven supervising experience within the hospitality industry or hotel management setting.
• Extensive hotel experience with a strong understanding of front desk operations, guest services, and resort management.
• Knowledge of hospitality management principles including revenue management, budgeting, human resources, and guest relations.
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively.
• Demonstrated leadership skills with the ability to motivate teams and manage multiple priorities under pressure.
• Familiarity with hotel systems such as property management software (PMS), multi-line phone systems, and night audit procedures.
• Excellent customer service skills combined with professional phone etiquette for handling guest interactions seamlessly.
• Experience in resort environments is a plus for understanding the unique demands of luxury hospitality settings. Embark on this rewarding journey where your leadership transforms guest stays into memorable experiences!

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $40,000 - $42,000