What are the responsibilities and job description for the Front Office Agent position at Hampton Inn & Suites Columbia?
SUMMARY: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns while providing an exceptional service.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
- Maintains a friendly, cheerful and courteous demeanor at all times!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16