Hotel Front Desk Agent - Part Time

Hampton Inn & Suites by Hilton is seeking a hospitality professional for the positions of Part-time Front Desk-Guest Service Agent

Must have valid driver's license

Must have 7AM-3PM or 3PM-11PM availability

Weekend availability

Prior Hilton hotel experience strongly preferred

The Front Desk Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

JOB DUTIES & RESPONSIBILITIES

Greets, registers, and assigns rooms to guests.

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints.

Answers and routes calls as appropriate; takes guest messages with accuracy.

Responsible for cash drawer contents and transactions during shift

Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.

Answers inquiries pertaining to hotel services, registration of guests, and travel directions

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass on log

Ensures common area/lobby is clean

Other duties as assigned

Job Requirements

A minimum of one to three months related experience; or equivalent combination of training and experience

Prior hotel and/or Hilton experience preferred

KNOWLEDGE, SKILLS, & ABILITIES

Requires the ability to read, write, and speak the English language

Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics

Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance

Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position

Knowledge of and ability to appropriately interpret and follow policies and procedures

Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.

Skill in the use of personal computers and related software applications

Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Education:

• Associate (Preferred)

Experience:

• Front Desk: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: In person

Salary : $16