What are the responsibilities and job description for the Guest Service Agent position at Hampton Inn & Suites Asheville Airport?
Come work for an award winning team!!!
JOB DESCRIPTION
As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Processing all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
- Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count till at the beginning and end of shift.
- Balance and drop receipts, petty cash vouchers in accordance with our accounting specifications
JOB QUALIFICATIONS
- Ideally, you will have 1 years of experience in a customer service field
- Hotel experience is a plus
- Ability to problem solve
- Computer Skills
- Effectively, clearly, and courteously communicate with others
BENEFITS
Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program
EOE/Drug Free Workplace
Salary : $16