What are the responsibilities and job description for the Hotel Front Desk/ Guest Service Agent position at Home2 Suites Asheville Biltmore Village?
Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, BeBaywood!
With our "It's My Pleasure!" philosophy we have becomeone of the Nation's fastest growing hotel development & managementcompanies.
Join us as our Hotel Guest Service Agent/Front Desk at our Home2Asheville - Biltmore Village located at 61 Thompson St Asheville, NC 28803.(Room Count: 117)
Successful Candidate will be able to:
• Previous hotel FrontDesk experience is preferred; however, ability gained through 1 years relatedemployment (customer service) or on-the-job training may substitute for actualFront Desk experience.
• Must possess excellentpublic relations skills and warm and friendly attitude
Summary: Ensures guest satisfaction byproviding courteous and efficient service. Responsible for the accurateregistration, posting of charges, and check-out of guests. Handles guestquestions and concerns as required by management. Adheres to specific Brand Standardsas required.
Job Duties
• Provides courteous guestservice by responding promptly and efficiently to inquiries, requests,complaints, and by accurately processing guest mail and messages.
• Coordinates the deliveryof guest services by other hotel departments and outside businesses.
• Processes all incomingand outgoing reservation and cancellation requests in a timely manner by mail,telephone, in person, and via the franchise system.
• Assists guests uponarrival and handles check-in procedures swiftly and accurately, as per brandand Baywood requirements.
• Handles check-outprocedures swiftly and accurately and assists guests on departure.
• Maximizes room revenueand occupancy levels through suggestive selling for upsell potential as well aswalk in guests.
• Has knowledge ofmarketing programs applicable to the hotel, local area, and all hotel functionsand outlets, and properly presents the programs to guests.
• Handles departmentalaccounting of monies, receipts, guest accounts, and other forms of credit.Operates the department's cash register.
• Maintains informationand communication sources such as, log book, franchise directories, checklists,and electronic communication.
• Operates PBX(switchboard) equipment to handle incoming calls, outgoing calls, wake upcalls, do-not-disturbs and the paging of guests, as well as maintains guest andstaff privacy and security.
• Operates the franchiseterminal and performs designated maintenance tasks. Has understanding ofin-house computers and monitors computer accuracy to ensure maximum occupancy.
• Maintains procedures forcredit control and handling of financial transactions.
• Maintains procedures forsecurity of monies, guest security and emergency procedures.
• Receivesdepartmental-related guest complaints and ensures corrective action is taken.Completes brand specific log and follows brand protocol for guest complaints,including escalation to management if needed, and completed follow up.
• Performs otherassignments as requested.
• Adheres to departmentalcommunication through the effective use of staff meetings, log books, andbulletin boards.
• Audits all accounts toensure they balance, to include such accounts as tray and city ledger,reservation deposits, credit card accounts, and room, food & beverage, andbanquet charges.
• Transfers charges anddeposits to master accounts.
• Closes necessaryaccounts at month end.
• Prepares final reportsof all daily revenue summaries.
• Posts all room and taxrevenues and late charges.
• Ensures all revenues,adjustments, taxes and gratuities are accurately distributed from POS system(at some properties)
• Operates and/orunderstands in-house computer systems.
• Maintains positivecommunication with accounting department.
• Follows all companypolicies and procedures as outlined in Policy Manual.
• Is skilled in andresponsible for Life Safety Procedures and equipment.
• Participates (at someproperties) in MOD schedule.
• Additional duties may beadded at any time at the discretion of management.
Baywood Hotels is an Equal Opportunity employer and a drug-freeworkplace. M/F/Vets/Disabled
With our "It's My Pleasure!" philosophy we have becomeone of the Nation's fastest growing hotel development & managementcompanies.
Join us as our Hotel Guest Service Agent/Front Desk at our Home2Asheville - Biltmore Village located at 61 Thompson St Asheville, NC 28803.(Room Count: 117)
Successful Candidate will be able to:
• Previous hotel FrontDesk experience is preferred; however, ability gained through 1 years relatedemployment (customer service) or on-the-job training may substitute for actualFront Desk experience.
• Must possess excellentpublic relations skills and warm and friendly attitude
Summary: Ensures guest satisfaction byproviding courteous and efficient service. Responsible for the accurateregistration, posting of charges, and check-out of guests. Handles guestquestions and concerns as required by management. Adheres to specific Brand Standardsas required.
Job Duties
• Provides courteous guestservice by responding promptly and efficiently to inquiries, requests,complaints, and by accurately processing guest mail and messages.
• Coordinates the deliveryof guest services by other hotel departments and outside businesses.
• Processes all incomingand outgoing reservation and cancellation requests in a timely manner by mail,telephone, in person, and via the franchise system.
• Assists guests uponarrival and handles check-in procedures swiftly and accurately, as per brandand Baywood requirements.
• Handles check-outprocedures swiftly and accurately and assists guests on departure.
• Maximizes room revenueand occupancy levels through suggestive selling for upsell potential as well aswalk in guests.
• Has knowledge ofmarketing programs applicable to the hotel, local area, and all hotel functionsand outlets, and properly presents the programs to guests.
• Handles departmentalaccounting of monies, receipts, guest accounts, and other forms of credit.Operates the department's cash register.
• Maintains informationand communication sources such as, log book, franchise directories, checklists,and electronic communication.
• Operates PBX(switchboard) equipment to handle incoming calls, outgoing calls, wake upcalls, do-not-disturbs and the paging of guests, as well as maintains guest andstaff privacy and security.
• Operates the franchiseterminal and performs designated maintenance tasks. Has understanding ofin-house computers and monitors computer accuracy to ensure maximum occupancy.
• Maintains procedures forcredit control and handling of financial transactions.
• Maintains procedures forsecurity of monies, guest security and emergency procedures.
• Receivesdepartmental-related guest complaints and ensures corrective action is taken.Completes brand specific log and follows brand protocol for guest complaints,including escalation to management if needed, and completed follow up.
• Performs otherassignments as requested.
• Adheres to departmentalcommunication through the effective use of staff meetings, log books, andbulletin boards.
• Audits all accounts toensure they balance, to include such accounts as tray and city ledger,reservation deposits, credit card accounts, and room, food & beverage, andbanquet charges.
• Transfers charges anddeposits to master accounts.
• Closes necessaryaccounts at month end.
• Prepares final reportsof all daily revenue summaries.
• Posts all room and taxrevenues and late charges.
• Ensures all revenues,adjustments, taxes and gratuities are accurately distributed from POS system(at some properties)
• Operates and/orunderstands in-house computer systems.
• Maintains positivecommunication with accounting department.
• Follows all companypolicies and procedures as outlined in Policy Manual.
• Is skilled in andresponsible for Life Safety Procedures and equipment.
• Participates (at someproperties) in MOD schedule.
• Additional duties may beadded at any time at the discretion of management.
Baywood Hotels is an Equal Opportunity employer and a drug-freeworkplace. M/F/Vets/Disabled
Salary : $17