Housekeeping Manager

Job Title: Housekeeper Manager

Company: Shamin Hotels

Department: Housekeeping

Reports To: Assistant General Manager and/or General Manager

FLSA Status: Non-Exempt (Hourly)

Employment Status: Full-Time

Pay Frequency: Biweekly

Position Overview:

The Housekeeping Manager oversees all housekeeping operations to ensure guest rooms and public areas meet brand standards, company policies, and safety requirements. This role supervises and develops team members, conducts inspections, and coordinates daily activities to maintain quality and efficiency.

The position requires effective prioritization, problem-solving, and operational support as needed. The Housekeeping Manager contributes to guest satisfaction, team performance, and the overall success of the property.

Essential Job Functions:

• Supervise and coordinate daily housekeeping operations, including room cleaning, public areas, and laundry (if applicable)
• Inspect guest rooms and public areas to ensure cleanliness and compliance with brand and company standards
• Develop and manage staff schedules to ensure appropriate coverage based on occupancy levels
• Train, coach, and support housekeeping team members to maintain performance and service expectations
• Monitor inventory levels and order supplies as needed within budget guidelines
• Ensure compliance with all safety, sanitation, and OSHA standards
• Respond to guest concerns promptly and professionally to ensure a positive experience
• Collaborate with Front Desk and Maintenance teams to ensure efficient room turnaround and issue resolution
• Manage payroll, attendance, and performance documentation in accordance with company policies
• Support recruiting, onboarding, and ongoing development of team members
• Promote a culture aligned with Shamin Hotels’ values and service standards

Supervisory Responsibilities

• Directly supervises housekeeping staff, including Room Attendants, Housepersons, and Laundry Attendants
• Responsible for hiring recommendations, training, coaching, and performance management
• Ensures team adherence to company policies and standards

Qualifications

Required:

• High school diploma or equivalent
• Minimum of 1–2 years of housekeeping or hospitality experience
• Previous supervisory or leadership experience preferred
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Effective communication and interpersonal skills

Preferred:

• Experience in a hotel or select-service environment
• Familiarity with brand standards (Hilton, Marriott, IHG, etc.)
• Basic computer skills, including scheduling and payroll systems

Physical Requirements

• Ability to stand, walk, and move for extended periods
• Ability to lift, push, or pull up to 25–50 pounds
• Ability to bend, stoop, kneel, and reach as needed

Work Environment

• Primarily indoors within a hotel environment
• Exposure to cleaning chemicals and equipment
• May require weekends, holidays, and flexible scheduling based on business needs

Our Culture – What Sets Us Apart

At Shamin Hotels, we live our T.O.P. values every day: Team Up, Own It, and Passionately Serve. That means supporting each other, taking pride in our work, and going above and beyond to create great experiences for both our guests and our teams.

Who We’re Looking For

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team!

The ideal candidate is someone who brings a positive attitude, strong work ethic, and a commitment to quality service. Whether you’re leading a team, supporting your coworkers, or going the extra mile for a guest, your impact will be seen and valued every day.

We are seeking dependable leaders with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Great Benefits That Support You

We offer competitive pay along with a strong benefits package for full-time associates, including medical, dental, and vision coverage, as well as accident and short- and long-term disability insurance. You’ll also have access to paid time off, paid holidays, a 401(k) with company match, hotel discounts, and exclusive savings on travel, entertainment, and more.

Part-time associates can also take advantage of valuable benefits such as accident, critical illness, and hospital indemnity insurance, along with pre-paid legal services.

Real Opportunities to Grow

With a portfolio of 70 hotels and continued expansion, Shamin Hotels provides real opportunities to build your career. Whether you’re interested in advancing on property or exploring broader career paths, there’s room to grow and develop your skills.

A Company That Invests in You

We believe in promoting from within and supporting our team every step of the way. Your growth matters here, and your success is recognized. At Shamin Hotels, your career path is shaped by your ambition and the effort you bring each day.

About Us

What started as a bold opportunity in 1979 has grown into one of the most respected hotel companies in the region. Founders P.C. Amin and B.N. Shah took a chance on a struggling hotel in Lumberton, North Carolina and turned it into something much bigger. By combining their names and their vision, Shamin Hotels was born.

Today, Shamin Hotels is the largest hotel owner and operator in Virginia, with a portfolio of over 75 hotels across multiple states. Built on a foundation of hard work, partnership, and a commitment to excellence, we continue to grow while staying true to what matters most: our people and our guests.

Learn more: https://shaminhotels.com/

Employee Referral Bonus

Know someone who would be a great fit for Shamin Hotels? We love referrals!

Current associates may be eligible to receive a $200 referral bonus when their referral joins the team and completes 30 days of employment. There’s no limit—refer great people and help grow our team.

Equal Employment Opportunity Statement

Shamin Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

Disclaimer

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify duties as needed.