Night Auditor - Holiday Inn Express Pell City

Job Summary

Join our dynamic hospitality team as a Night Auditor, where you'll play a vital role in ensuring seamless overnight operations at our hotel. This energetic position combines guest service excellence with meticulous financial and administrative duties, all while maintaining a welcoming environment for our guests. As a Night Auditor, you will be the first line of support during overnight hours, managing front desk responsibilities, handling reservations, and ensuring the safety and satisfaction of every guest. Your proactive approach and hospitality expertise will help us deliver memorable experiences around the clock!

Duties

• Greet and assist guests during late-night hours with check-in, check-out, and general inquiries using exceptional phone etiquette and customer service skills
• Conduct nightly audits of all hotel transactions using property management systems (PMS) such as OPERA to ensure accuracy in billing and accounting records
• Manage multi-line phone systems to handle reservations, guest requests, and internal communication efficiently
• Maintain security by monitoring CCTV surveillance, performing safety checks, and following hotel emergency procedures to ensure guest and staff safety
• Prepare detailed shift reports, incident logs, and audit documentation to support operational transparency and accountability
• Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold property standards
• Provide multilingual or bilingual assistance to accommodate diverse guest populations and enhance guest relations

Experience

• Previous experience in hospitality management or front desk operations within a hotel environment is highly preferred
• Familiarity with hotel management software such as OPERA or other property management systems (PMS) is essential
• Strong customer service skills with a proven ability to solve problems quickly and effectively in a fast-paced setting
• Knowledge of hotel emergency procedures, guest relations, and hospitality reservation systems is advantageous
• Experience working with multi-line phone systems, resort environments, or night audit functions will set candidates apart
• Bilingual or multilingual abilities are a plus for engaging with diverse clientele and enhancing guest experiences

Join us in delivering exceptional hospitality around the clock! We’re committed to supporting your growth with comprehensive training in hotel operations, customer service excellence, and emergency protocols. Bring your passion for hospitality management to our team—where every night is an opportunity to create memorable moments for our guests!

Pay: $14.00 - $16.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $14 - $16