Night Auditor - Hampton Inn Pell City

Job Overview

Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our hotel. In this vital role, you will oversee guest check-ins and check-outs during the night shift, manage property management systems, and deliver exceptional guest services. Your enthusiasm and professionalism will help create a welcoming environment for our guests while maintaining the highest standards of hotel management. If you thrive in a fast-paced setting, possess excellent communication skills, and have a passion for hospitality, this is the perfect opportunity to grow your career in the hotel industry.

Duties

• Conduct nightly audits using property management systems (PMS) such as OPERA to reconcile accounts and ensure accuracy of all transactions.
• Manage front desk operations including guest check-ins, check-outs, and reservations with hospitality reservation systems.
• Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and ensuring guest satisfaction through personalized attention.
• Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and client communication skills.
• Follow hotel emergency procedures to respond effectively to safety incidents or urgent situations during overnight hours.
• Maintain detailed shift reports, incident logs, and audit documentation to ensure smooth daily operations.
• Assist with guest relations by offering multilingual or bilingual support when needed, enhancing the overall guest experience.

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience.
• Familiarity with property management systems (PMS), especially OPERA or similar platforms.
• Strong customer service skills combined with problem-solving abilities to address guest concerns efficiently.
• Knowledge of hotel emergency procedures and safety protocols.
• Excellent communication skills, including phone communication and multi-line phone system handling.
• Ability to work independently during night shifts while maintaining high standards of professionalism.
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.

Join us in delivering memorable guest experiences while advancing your career in hospitality! We are committed to supporting our team members with a positive work environment and opportunities for professional growth.

Pay: $14.00 - $16.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $14 - $16