What are the responsibilities and job description for the Front Desk Agent position at HAMPTON INN MIAMI?
Job Overview
We are seeking a dynamic and professional Front Desk Agent to be the welcoming face of our organization. In this role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with enthusiasm and precision.
Duties
- Greet visitors, clients, and staff with a friendly and professional demeanor, ensuring they feel valued and attended to promptly
- Manage multi-line phone systems efficiently, directing calls accurately and courteously using proper phone etiquette
- Handle all front desk responsibilities including check-ins, appointments, and visitor sign-ins
- Maintain organized filing systems, data entry records, and manage document proofreading to ensure accuracy
- Utilize office management tools such as Microsoft Office, Hilton Computer systems
- Support office operations by managing incoming emails, guest assistance, cleaning, restocking, filing, self motivation and multi tasking
Experience
- Proven office experience or administrative support background, ideally in a customer-facing role such as a receptionist or personal assistant
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), and data entry skills
- Demonstrated experience with multi-line phone systems and excellent phone etiquette
- Hotel experience a plus
- Exceptional organizational skills with the ability to prioritize tasks efficiently and manage time effectively
Join us to be part of a vibrant team where your enthusiasm for delivering outstanding customer support makes a real difference. We value proactive individuals who thrive in busy environments and are eager to contribute their clerical expertise. This is more than just a front desk position — it’s your opportunity to grow professionally while creating positive experiences every day!
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $11 - $12