What are the responsibilities and job description for the Hotel General Manager position at Hampton Inn Kent/Akron?
The Opportunity
Palette Hotels is looking for a General Manager to lead every aspect of hotel operations, from Rooms and Front Office to Housekeeping and Engineering. This is the top leadership role on property: you set the tone for guest experience, drive financial performance, and build a team that delivers on our People First promise every day. You will act as the property's primary leader, working closely with ownership and the Regional Director of Operations to deliver consistent operational and financial results.
What You'll Do
Operational Leadership
- Oversee daily operations across Front Office, Housekeeping, and Engineering, ensuring brand and service standards are met on every shift.
- Lead property walks, departmental inspections, night audit review, and morning stand-ups using established tools.
Financial & Revenue Performance
- Partner with the Regional Director of Operations on budgeting, forecasting, and financial planning; own GOP and NOI targets.
- Review financial reports and general ledgers, correct variances, and manage EOM reporting, accounts payable, and receivables.
Guest Experience & Brand Compliance
- Champion a culture of hospitality and accountability; resolve guest concerns and respond to guest satisfaction scores and reviews.
- Maintain full brand compliance, including QA inspections, required trainings, and ownership audits.
People Leadership & Culture
- Recruit, hire, train, and develop a high-performing team across every department.
- Lead performance reviews, coaching, recognition, and disciplinary actions, and ensure completion of all required Palette and brand training.
Safety, Asset Management & Risk
- Oversee preventative maintenance and capital improvement planning; ensure compliance with safety, fire, health, and sanitation regulations.
- Lead the property's safety culture, including OSHA compliance, emergency preparedness, and timely incident reporting.
What You Bring
- 3 years of experience as a hotel General Manager or Assistant General Manager, branded or independent.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- A track record of building and developing high-performing teams.
- Working knowledge of brand standards, quality assurance processes, and revenue management tools.
- Familiarity with hotel systems such as PMS, timekeeping/payroll platforms and labor management tools.
- A hands-on, people-first leadership style with the ability to lead through change.
Why Palette Hotels
You'll join a company that leads with People First, Results-Oriented, and Owner Mindset values, and that means real investment in your growth: ongoing training, a clear path for advancement, and a culture that rewards accountability and initiative.
Disclosure:
Our company is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Our company's policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,000 - $60,000