What are the responsibilities and job description for the Front Office Supervisor position at Hampton Inn Greenfield?
Responsibilities:
- Manage and oversee all front desk operations, including check-in, check-out, and guest services.
- Ensure excellent customer service by providing prompt and courteous assistance to guests.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Train and supervise front desk staff to ensure they are knowledgeable and provide exceptional service.
- Maintain accurate records of guest interactions, reservations, and financial transactions.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies.
- Manage room inventory and reservations to maximize occupancy and revenue.
- Maintain a clean and organized front desk area.
Requirements:
- Previous experience in hotel management or front desk operations is preferred. Hilton experience preferred.
- Strong customer service skills with the ability to handle difficult situations diplomatically.
- Excellent communication skills, both verbal and written.
- Bilingual/multilingual skills are a plus.
- Proficient in using hotel management software systems.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong organizational and multitasking abilities.
- Knowledge of phone etiquette and professional communication skills.
- Degree or certification in hospitality management is desirable.
We offer competitive pay and benefits packages for qualified candidates. Join our team of dedicated professionals in providing exceptional hospitality services. Apply now!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18