What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton?
Company Description
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Role Description
This is a full-time, on-site role for a Front Desk Agent located in Somerset, NJ. The Front Desk Agent will be responsible for greeting guests, handling check-ins and check-outs, managing reservations, and providing excellent customer service. The role also includes answering phone calls, addressing guest inquiries, and coordinating with other hotel departments to ensure a smooth guest experience. The Front Desk Agent will also assist with maintaining the front desk area and ensuring all guest needs are met promptly and efficiently.
Qualifications
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Role Description
This is a full-time, on-site role for a Front Desk Agent located in Somerset, NJ. The Front Desk Agent will be responsible for greeting guests, handling check-ins and check-outs, managing reservations, and providing excellent customer service. The role also includes answering phone calls, addressing guest inquiries, and coordinating with other hotel departments to ensure a smooth guest experience. The Front Desk Agent will also assist with maintaining the front desk area and ensuring all guest needs are met promptly and efficiently.
Qualifications
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong Customer Service skills and ability to manage Reservations
- Excellent Communication skills, both written and verbal
- Ability to multi-task and handle high-pressure situations
- Experience in the hospitality industry is a plus
- High school diploma or equivalent required