What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton- Monticello?
Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with empathy and resolve issues promptly - Maintain a clean and organized front desk area - Assist with administrative tasks such as filing, data entry, and reservations management - Collaborate with other hotel departments to ensure guest satisfaction Qualifications: - Previous experience in the hospitality industry is preferred - Excellent phone etiquette and communication skills - Strong customer service and guest relations skills - Familiarity with hotel management systems is a plus - Ability to handle cash transactions accurately - Attention to detail and ability to multitask in a fast-paced environment - Knowledge of front desk operations including night audit procedures is beneficial - Fluency in multiple languages is an advantage Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to start your journey in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
Work Location: In person
Salary : $16