Front Desk Agent/Staff

Job description

Harnos Optometry an established Optometry practice in New Paltz, looking for a full-time front desk person. We are seeking an individual who is experienced working in a medical practice, very personable and fast learner.

Job Type: 5 days per week.

Schedule: 36 hours per week

• Monday – Thursday

> 8:45AM - 1:00PM

> Closed for lunch 1:00 – 1:55

> 2:00PM– 5:00PM.

• Friday 7:45AM – 3:00PM

Pay:

• $16.00 - $17.50 Negotiable based on work experience

Benefits:

• Paid Holidays off.
• Paid time off after 3 months.
• 401k and bonus opportunities.
• Employee and family discount.

Responsibilities

Patient Interaction:

• Schedule patient visits: Efficiently manage and coordinate patient appointments to ensure smooth office operations both by phone, text messaging and in person.
• Greet patients: Welcome patients warmly, assist with check-in procedures, and ensure all necessary paperwork is completed accurately.
• Answer patient questions: Provide clear and helpful responses to patient inquiries regarding appointments, treatments, and office policies.
• Provide contact lens training: Instruct patients on the proper insertion, removal, and care of contact lenses, ensuring they feel comfortable and confident.

Communication:

• Answer phones: Handle incoming and outgoing calls professionally, addressing patient inquiries and directing calls to the appropriate staff members.
• Coordinate patient requests: Communicate patient needs and requests to providers, ensuring timely and accurate responses.

Insurance and Billing:

• Verify insurance eligibility: Confirm patient insurance coverage and benefits prior to appointments, ensuring accurate billing and minimizing claim denials.
• Insurance verification: Conduct thorough insurance verifications to confirm patient coverage and benefits and communicate any issues to patients and providers.
• Handle patient fees: Manage patient billing, including processing payments, answering billing questions, and addressing any discrepancies.

Office Operations:

• Facilitate patient flow: Ensure efficient patient flow within the office by coordinating with providers and staff to minimize wait times and optimize appointment schedules.
• Utilize computer systems: Use office software and electronic health records (EHR) systems for scheduling, patient management, and documentation.
• Adapt to changing tasks: Be flexible and adaptable to changing job responsibilities and office needs, demonstrating a willingness to learn and take on new challenges.

Contact Lens Management:

• Manage contact lens orders: Oversee the ordering and inventory of contact lenses for patients, including trial lenses and regular supplies, ensuring timely delivery and accurate records.
• Maintain contact lens room: Keep the contact lens room organized and clean, manage inventory, and ensure all supplies are readily available.

Optometric Testing:

• Perform optometric vision tests: Conduct optometric tests such as Optos, OCT, and Visual field tests, with training provided to ensure proficiency.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person

Salary : $16 - $18