What are the responsibilities and job description for the Guest Room Attendant position at Hampton Inn by Hilton Gastonia, NC?
Job Summary
Join our dynamic hospitality team as a Guest Room Attendant, where your energy and attention to detail will create memorable experiences for our guests. In this vital role, you will be responsible for maintaining the cleanliness, comfort, and overall quality of guest rooms and public areas. Your dedication to exceptional service will ensure our guests feel welcomed, valued, and relaxed during their stay. This position offers an exciting opportunity to be part of a vibrant team committed to hospitality excellence and guest satisfaction.
Responsibilities
- Clean and prepare guest rooms according to hotel standards, including making beds, dusting, vacuuming, and replenishing amenities
- Ensure all guest areas are spotless, sanitized, and well-maintained for optimal guest comfort
- Handle guest requests promptly and courteously, providing excellent customer service at all times
- Assist with laundry duties such as washing, folding, and organizing linens and towels
- Maintain safety protocols during manual handling and heavy lifting tasks to prevent injuries
- Collaborate with team members to ensure efficient room turnover and uphold cleanliness standards
- Use hospitality reservation systems and POS (Point of Sale) systems to update room status and process guest payments when necessary
- Support front desk operations by providing guest relations assistance and resolving minor conflicts or concerns
Qualifications
- Previous experience in hotel housekeeping or hospitality is preferred; experience with resort or hotel environments is a plus
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are advantageous
- Familiarity with cleaning procedures, manual handling, heavy lifting, and safety protocols such as CPR and first aid certification
- Knowledge of hospitality reservation systems, POS systems, and financial record maintenance is desirable
- Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail
- Experience in food service or guest relations roles enhances suitability for this position
- Flexibility to work varied shifts including weekends and holidays; physical stamina for prolonged periods of standing and walking
Join us in delivering outstanding hospitality experiences! We are dedicated to fostering a positive work environment where your skills shine. All positions are paid roles that contribute directly to our guests’ enjoyment. If you’re passionate about creating welcoming spaces and thrive in a team-oriented setting, we want to hear from you!
Pay: From $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14