What are the responsibilities and job description for the General Manager position at Hampton Inn and Suites - Phenix City, RAM Hotels?
We are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments.
The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.
Key Responsibilities
Operations Management
- Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services
- Ensure compliance with company policies, brand standards, and local regulations
- Maintain high standards of cleanliness, safety, and guest satisfaction
- Monitor operational efficiency and implement process improvements
Staff Leadership
- Recruit, train, supervise, and evaluate department managers and hotel staff
- Foster a positive, professional, and service-oriented work environment
- Conduct performance reviews and support employee development
- Manage staffing schedules and labor costs
Guest Experience
- Address guest concerns and resolve escalated issues promptly
- Ensure exceptional customer service standards are consistently maintained
- Monitor guest feedback and online reviews to improve service quality
Financial Management
- Develop and manage hotel budgets
- Monitor revenue, expenses, payroll, and profitability
- Analyze financial reports and implement strategies to improve performance
- Drive occupancy, ADR, and RevPAR goals
Sales & Business Development
- Support sales and marketing initiatives to maximize occupancy and revenue
- Build relationships with corporate clients, travel partners, and local businesses
- Identify opportunities for growth and market expansion
Compliance & Safety
- Ensure compliance with health, safety, labor, and licensing regulations
- Maintain security and emergency procedures
- Oversee property maintenance and vendor relationships
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
- 5 years of hotel management experience, including leadership responsibilities
- Strong knowledge of hotel operations, budgeting, and customer service
- Excellent leadership, communication, and problem-solving skills
- Experience with hotel management software and PMS systems
- Ability to work flexible schedules including weekends and holidays
Preferred Skills
- Multi-department leadership experience
- Strong financial and analytical abilities
- Conflict resolution and decision-making skills
- Knowledge of hospitality industry trends and best practices
- Brand experience with major hotel chains preferred
Compensation & Benefits
- Competitive salary
- Performance bonuses
- Health, dental, and vision insurance
- Paid time off
- Employee hotel discounts
- Retirement plan options
- Professional development opportunities
We are looking for a dynamic leader who is passionate about hospitality and committed to delivering outstanding guest experiences. If you thrive in a fast-paced environment and have a proven track record in hotel management, we encourage you to apply.