What are the responsibilities and job description for the Night Auditor position at Hampton by Hilton?
Overview
As a Night Auditor, you’ll keep overnight hotel operations running smoothly while delivering attentive service to guests. You’ll balance daily financial activity, update records in the property management system (PMS), and prepare the front desk for the next shift. Your impact: Accurate night audit work helps hotel teams start the day with reliable records and gives guests a smoother stay.
Responsibilities
- Complete the night audit, reconcile transactions, and prepare clear shift and financial reports.
- Welcome guests, manage check-ins and check-outs, respond to requests, and resolve service concerns with care.
- Use hospitality reservation systems and PMS tools to update bookings, guest accounts, and room information; OPERA experience is a plus.
- Answer and direct calls using multi-line phone systems, applying professional phone etiquette and clear client communication.
- Follow hotel emergency procedures and coordinate guest services with relevant team members.
Requirements
- Customer service, front desk, guest relations, and customer service problem-solving skills.
- Hotel experience preferred; resort experience and knowledge of hospitality, hotel management, or hospitality management are helpful.
- Familiarity with night audit procedures and hospitality reservation systems; experience with OPERA or other PMS platforms is an advantage.
- Strong phone communication and guest services skills, with the ability to stay organized and attentive during overnight shifts.
- Bilingual or multilingual communication skills are welcome.
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $13 - $14